Installing and upgrading help

Got a problem installing, upgrading or migrating your Moodle site?

Documentation: Installing Moodle, Installation FAQ, Upgrading and Upgrading FAQ
Forum moderator: Howard Miller

Before starting a new discussion topic, please check the Installation FAQ and Upgrading FAQ and try a forum search.

Remember to include in your post which version of Moodle (e.g. 3.8.2) you are using!

(You can find your Moodle version via Settings > Site administration > Notifications.)

Also provide as much relevant background information as you can about the versions and configuration of your server OS, PHP and browser.

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List of discussions. Showing 100 of 18719 discussions
Discussion	Started by	Last post	Replies
Moodle Support of SQL Server	George Pace 4 Nov 2020	George Pace 4 Nov 2020	4
How can I use moodle for publishing courses on our website?	Jason Adams 4 Nov 2020	Emma Richardson 4 Nov 2020	1
Error code: storedfilecannotcreatefiledirs from Moodle 3.9	Tanky Tang 3 Nov 2020	Tanky Tang 4 Nov 2020	10
Read Only Databases	Nik R 4 Nov 2020	Nik R 4 Nov 2020	0
Can't find data record in database	Agris Kalniņš 4 Nov 2020	Agris Kalniņš 4 Nov 2020	0
Moodle 3.5 to 3.9 upgrade FAIL	Paul Ritchings 27 Oct 2020	Paul Ritchings 3 Nov 2020	3
Capability "moodle/course:recommendactivity" was not found! This has to be fixed in code.	Dilshod Tursumatov 3 Nov 2020	Dilshod Tursumatov 3 Nov 2020	1
Where to place upgrade key	Suné Elbers 2 Nov 2020	Suné Elbers 3 Nov 2020	4
H5P reporting problem	Luc Maes 2 Nov 2020	Luc Maes 2 Nov 2020	0
I cannot Log in as a student	Francisco Gómez 30 Oct 2020	Leon Stringer 2 Nov 2020	5
error/An error occurred whilst communicating with the server on Ubuntu	Šefčíková Jana 24 Oct 2020	Šefčíková Jana 1 Nov 2020	4
After upgrading from Moodle 3.9.2+ (Build: 20201028) to new build quiz issue	manoj joseph 31 Oct 2020	manoj joseph 31 Oct 2020	0
Post upgrade: Error: mdb->get_record() found more than one record!	Michael Otto 30 Oct 2020	Michael Otto 30 Oct 2020	4
Invalid component used in plugin/component callback():quiz access safebrowser	Yazmin Hernández 30 Aug 2020	Prof Ricardo Raposo 30 Oct 2020	14
Cannot Install on my Mac	Dawn Prochovnic 30 Oct 2020	Rick Jerz 30 Oct 2020	2
Fix collation on fairly large site.	Kristoffer Schill 28 Nov 2019	Kristoffer Schill 30 Oct 2020	4
Moodle Redirect 303 Error	Hamza Khan 29 Oct 2020	Hamza Khan 29 Oct 2020	0
I Want to use MYSQL -> Wrong $CFG->dbtype: you need to change it in your config.php file, from ...	w e 11 Jul 2020	Johnson Mafoko 29 Oct 2020	9
Error page is shown in Moodle 3.8.3	William Chan 29 Oct 2020	Visvanath Ratnaweera 29 Oct 2020	1
Unable to convert mdl_user table collation	Syed Ali 27 Oct 2020	Visvanath Ratnaweera 29 Oct 2020	14
I have a problem displaying files loaded with the update to version 3.9.2	maria jose carballo 29 Oct 2020	Beatriz Rojo 29 Oct 2020	1
Video vimeo Embedly cdn in frame scorm not loading	Kelly Cristina 27 Oct 2020	Kelly Cristina 29 Oct 2020	2
MAMP on laptop - Config table does not contain version	Alan Brown 27 Oct 2020	Rick Jerz 28 Oct 2020	3
OAuth 2 Microsoft service issue	kiko derrij 28 Oct 2020	kiko derrij 28 Oct 2020	0
JSON.parse: unexpected character at line 1 column 1 of the JSON data	Josef Kovar 20 Oct 2020	Josef Kovar 28 Oct 2020	1
Import function Moodle 3.9.2 not working in xampp/bitnami	Phillip Braas 26 Oct 2020	Phillip Braas 27 Oct 2020	1
Shared hosting not allowing 1 minute Cron	A A 24 Oct 2020	A A 27 Oct 2020	5
"Error: Internal script failure" on login page after trying to configure CAS	Jacob Walker 27 Oct 2020	Jacob Walker 27 Oct 2020	0
display comment in interactive video	Tech Gyan 27 Oct 2020	Tech Gyan 27 Oct 2020	0
getting error with interactive video	Tech Gyan 26 Oct 2020	Tech Gyan 26 Oct 2020	0
Config table does not contain version error	Mehdi ZOUAOUI 14 Oct 2019	Jeff Cold 26 Oct 2020	13
MAMP Catalina!	Paul Krieger 26 Oct 2020	Rick Jerz 26 Oct 2020	1
Moodle 3.9 error upgrade	Victor Tihoneac 16 Jun 2020	Ken Task 25 Oct 2020	15
Hosting moodle on Website	Emily Smith 22 Oct 2020	Rick Jerz 23 Oct 2020	3
Setting up local Moodle server with existing database in Windows	Nick Reis 17 Oct 2020	Rick Jerz 23 Oct 2020	5
Moodle Installation	Pablo Juanes 7 Aug 2019	F Grimps 22 Oct 2020	5
bootstrapbase	Syed Ali 22 Oct 2020	Ken Task 22 Oct 2020	3
Moodle is preventing me in installing a plugin. Is it a safety issue?	Siviwe Matho 22 Oct 2020	Emma Richardson 22 Oct 2020	1
Moodle AWS mysql	Deleted user 22 Oct 2020	Deleted user 22 Oct 2020	0
/var/www/moodle as 'root' or 'www-data'?	Gareth J Barnard 17 Oct 2020	Gareth J Barnard 22 Oct 2020	8
error/generalexceptionmessage after update to 3.8.0-0136	Arjan van Aken 21 Oct 2020	Arjan van Aken 21 Oct 2020	0
Problem assigning manager group via LDAP, LDAP login against AD works.	Daniel Steuer 19 Oct 2020	Daniel Steuer 20 Oct 2020	2
Invalid course module ID	Heleni Lindsell 16 Oct 2020	James Hamilton 20 Oct 2020	5
The server requested authentication method unknown to the client [caching_sha2_password]	Hui Jillain 19 Oct 2020	Hui Jillain 19 Oct 2020	0
configuration of server to host 2000 concurrent users	Kamal Parkash 12 Oct 2020	Visvanath Ratnaweera 19 Oct 2020	3
Changed Site to SSL and email fails. Moodle 3.8.1+	Dave Emsley 12 Oct 2020	Visvanath Ratnaweera 19 Oct 2020	3
Blank page during moodle installation on xampp platform (for windows)	Marian Tanase 16 Oct 2020	Marian Tanase 17 Oct 2020	3
Error after installing plugin	Siyabonga Gwala 6 Oct 2020	James Hamilton 17 Oct 2020	1
Memory usage XX% 0 - theme isn't loading	James Hamilton 21 Sep 2020	James Hamilton 17 Oct 2020	3
events_trigger_legacy() has been deprecated along with all Events 1 API in favour of Events 2 API.	Syed Ali 14 Oct 2020	Howard Miller 16 Oct 2020	2
Icons and videos are broken after migrating Moodle to a new server.	Ярослав Яковенко 11 Oct 2020	Visvanath Ratnaweera 15 Oct 2020	9
Error after Install and Configure Moodle (Moodle Not running)	Steve Henry 13 Oct 2020	Steve Henry 14 Oct 2020	3
Can not read file, either file does not exist or there are permission problems error	antonio ortega 14 Oct 2020	Luis de Vasconcelos 14 Oct 2020	4
need help in moodle configuration	ahmed shaheen 12 Oct 2020	Luis de Vasconcelos 14 Oct 2020	3
Use of subplugins.php has been deprecated.	Syed Ali 14 Oct 2020	Ken Task 14 Oct 2020	1
Topics bulk upload with date and time	Atsbha Mebrahtu 9 Oct 2020	Luis de Vasconcelos 13 Oct 2020	1
Delete multiple users by CSV with only their emails	Bit9Labs LLC 7 Oct 2020	Luis de Vasconcelos 13 Oct 2020	2
Request help on how to create customized Transcript	System Administrator 7 Oct 2020	Rick Jerz 12 Oct 2020	5
Can't find data record in database.	Heleni Lindsell 12 Oct 2020	Heleni Lindsell 12 Oct 2020	0
Install moodle 3.9 on ubuntu 20.0.4 get error while using mysql GRANT command	Thein Maung 12 Oct 2020	Ken Task 12 Oct 2020	1
After migration images link not working	Angelos Kinas 9 Oct 2020	Angelos Kinas 12 Oct 2020	7
Uninstall plugins via CLI	Ben Kahn 10 Aug 2019	Steve Howes 11 Oct 2020	19
3.9.2+ fresh install - installation session start failure, "headers already sent" PHP error	John Schinnerer 8 Oct 2020	John Schinnerer 11 Oct 2020	14
Major update for moodle: ubuntu 18.04 to 20.04	Davide Longo 28 Sep 2020	Visvanath Ratnaweera 11 Oct 2020	6
unable to create password for admin - moodle 3.8.3+	joel morin 14 Jun 2020	Alexis Quezada 10 Oct 2020	15
Error while installing moodle 3.9	Deleted user 9 Oct 2020	Visvanath Ratnaweera 9 Oct 2020	1
Updating problem	Louie Angelo Villegas 28 Sep 2020	Louie Angelo Villegas 9 Oct 2020	12
Moodle Mobile slow after Moodle 3.9 upgrade	HueyZher Ng 9 Oct 2020	HueyZher Ng 9 Oct 2020	0
HELP!! Crash after PHP update.	Russ Ullrich 8 Oct 2020	Russ Ullrich 9 Oct 2020	9
Jumping from moodle 3.1 version to 3.9	Syed Ali 3 Oct 2020	Ken Task 9 Oct 2020	5
AWS EC2: Installation must be finished from the original IP address, sorry.	Michael Milette 15 Aug 2020	Jerry Taylor 8 Oct 2020	2
Fresh install 3.9.2+ gives "error communicating with server" after DB table creation	John Schinnerer 5 Oct 2020	John Schinnerer 8 Oct 2020	5
Moodle with Azure Application Proxy	David Garcia 8 Oct 2020	Leon Stringer 8 Oct 2020	1
No upgrade	UNI TAXI 7 Oct 2020	Ken Task 8 Oct 2020	3
Not seeing "Upload a file option" when creating a new resource	Jordi Romeu 6 Oct 2020	Beatriz Rojo 7 Oct 2020	5
i can not unistall OpenID Connection plugin (auth_oidc)	Ruperto Leal Ruperto 6 Oct 2020	Ruperto Leal Ruperto 7 Oct 2020	1
my.cnf for just one MySQL database not entire SQL Server	Mat Connolley 6 Oct 2020	Ken Task 6 Oct 2020	7
Getting ERROR: Incorrect Number of query parameters. Expected 2, got 0. after migration.	Mudabbir S 3 Oct 2020	Mudabbir S 6 Oct 2020	2
Problem with H5P slideshow powerpoint	Kevin Baglieri 5 Oct 2020	Kevin Baglieri 5 Oct 2020	2
Having problems to use the app	Patricia Mendez Lara 5 Oct 2020	Patricia Mendez Lara 5 Oct 2020	0
Upgrading from Moodle 3.5 to 3.9.1 hangs on message_popup	S. Ba. 10 Sep 2020	Mikhail Golenkov 5 Oct 2020	1
Problem with updating M3.9.1 to M3.9.2	Esli Verheggen 20 Sep 2020	Esli Verheggen 4 Oct 2020	5
How can I access my local moodle via the internet?	Xristof Xaral 1 Oct 2020	James Steerpike 4 Oct 2020	3
Moodle works on LAN, but not WAN	Jeff Cold 29 Sep 2020	Visvanath Ratnaweera 3 Oct 2020	13
Can't find data record in database	Heleni Lindsell 2 Oct 2020	Heleni Lindsell 2 Oct 2020	2
Recovering Upgrade Key	Mark B 2 Oct 2020	Ken Task 2 Oct 2020	6
change site url	Mohammad Nabil 2 Oct 2020	James Steerpike 2 Oct 2020	2
How does Moodle pass names to Adobe connect?	Shahram Mirkhani 1 Oct 2020	Shahram Mirkhani 1 Oct 2020	0
LDAP sync error after update to 3.9.2	Tran Minh Van 1 Oct 2020	Tran Minh Van 1 Oct 2020	0
Upgrading from 1.9.19	Josh OS 29 Sep 2020	Josh OS 30 Sep 2020	10
Error for Cron job: "Error in argument 1, char 3: option not found "	Mohammad Nabil 29 Sep 2020	Ken Task 30 Sep 2020	6
Password reset request error	Paulo Chakour 29 Sep 2020	Paulo Chakour 29 Sep 2020	0
Exception Class 'core_competency\competency' not found	Sylvain Houmeau 25 Sep 2020	Sylvain Houmeau 29 Sep 2020	1
restauring a moodle 3.2	Malik Koné 20 Sep 2020	Malik Koné 29 Sep 2020	8
how to get the exact version of moodle from moodledata or a db dump?	Malik Koné 28 Sep 2020	Malik Koné 29 Sep 2020	3
using moodle-dockers to do a onetime restor of moodle 3.2	Malik Koné 28 Sep 2020	Malik Koné 29 Sep 2020	2
Upgrading Moodle and Stack/Maxima	Andrew Stevenson 24 Sep 2020	Andrew Stevenson 28 Sep 2020	4
Exception - Call to undefined method license_manager::get_active_licenses_as_array()	James Alborough 6 Jul 2020	Moodle Developer 28 Sep 2020	13
Vps vs dedicated server	Mohammad Nabil 27 Sep 2020	Visvanath Ratnaweera 28 Sep 2020	13
Managing Moodle Test & Prod Environments	Antoine DAMAGEUX 21 Sep 2020	Malik Koné 28 Sep 2020	1

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