Comments

• 

  Ian L

  Sun, 1 Sept 2019, 9:29 PM

  I want to send emails/messages at the end of the course like maybe a 100 over a year or so that review the course. Can this plug in help with that? I downloaded it but don't get it.
• 

  Dan Marsden

  Mon, 2 Sept 2019, 5:43 AM

  @Ian - thanks for posting in the forums - I've included a link here for others that may be watching this thread but may not have seen your post:
  https://moodle.org/mod/forum/discuss.php?d=390315
• 

  Dan Marsden

  Mon, 23 Sept 2019, 9:18 AM

  @Henrik - that happens when you install a plugin in the wrong place...
  This part of that message explains what you did wrong:|
  The plugin "mod_reengagement" is installed in the wrong place $CFG->dirroot/blocks/reengagement", it was expected here "$CFG->dirroot/mod/reengagement"
• 

  Henrik sune Pedersen

  Mon, 23 Sept 2019, 7:16 PM

  @Dan Marsden you were rigth. I tried to install it as a block.
• 

  Chelsy Ann Koshy

  Sun, 17 Nov 2019, 1:55 PM

  Hi,
  
  We have sets one welcome email, two or three reminder emails and one completion email in each course as a re-engagement activity which is hidden from students.
  For example, Course A contains Welcome email, one lesson activity, three reminder emails and completion email.
  Issue 1: If we set like send out an email soon after the enrollment, the email will send out but in my courses block, their progress will show like 20 or 25%
  Issue 2: If the student checks his/her my courses block soon after the completion of a Course A, it will show as 33% instead of 100%.And after 30 minutes it updates as 100% as "Calculate regular completion data" task in Cron job is taking 30 minutes to complete the task.
  
  Question: Is there any way to exclude reengagement activity from the activity completion progress?
  
  Thanks!
  
  
  
• 

  Jack Wright

  Tue, 10 Dec 2019, 11:10 PM

  Hello!
  
  I am trying to use your plugin with Moodle to track the completion of a course (not just an activity) and we're really struggling to use your plugin for this purpose. The idea is that we 'nag' the students to complete the course 1 week after their enrolment in the course by sending them an email notifying them that there is a deadline to complete the course.
  We have found a solution to marking a course as complete via a Moodle label activity which the user has to check as complete first to stop receiving emails (there's more to it, but that's the basics).
  Now that works well and users get their emails... but some companies would like a different timeframe for these email reminders. So we thought that we could group the users who want to receive an email 1 week after enrolment together, and the other group can be, say, 2 weeks. That way each company is catered for. But adding group restrictions to the reengagement causes the emails to cease working, and we've tried all different types of combinations of the settings to try and get this to work.
  
  Any ideas as to how we can email users on a per-course basis, and have different timeframes for email delivery for different groups of people?
  I have a feeling that reengagement is more 'activity based'.
  
  Thanks,
  Jack
• 

  Dan Marsden

  Wed, 11 Dec 2019, 5:03 AM

  @Jack - the comments here don't really work for "support" questions as there are no threads. I'm surprised to hear group restrictions don't work, but don't have any other specific ideas - if you work out this is a bug feel free to report it in the tracker, but I can't see us speding any time looking at it unless one of our clients runs into the same situation and pays for our time to investigate further. Feel free to get in touch privately if you would like commercial level support (we are a certified Moodle Partner) - thanks!
• 

  Rolf Petersen

  Fri, 13 Dec 2019, 6:25 PM

  Does this plugin allow to automatically send reminder-mail to all enrolled users some days, before the course itself ends? Lets say 10 days before course ends?
• 

  Dan Marsden

  Mon, 16 Dec 2019, 7:26 AM

  @Rolf - you could probably set an activity restriction to open the reengagment on the specific date you want by using the date activity restriction but you would need to set the fixed date in the activity restrictions as a date based restriction.
• 

  Stephanie Worden

  Sat, 11 Jan 2020, 12:11 AM

  I'm trying to use this plugin to notify users once a course is complete. The restriction for the reengagement is that the last post-test must be completed. I set Notify user to "on reengagement completion", and under Activity completion, the reengagement duration must have defaulted to 5 minutes. But, I did not receive an email. I did check my spam folder and it's not there either. Do I have something set wrong?
• 

  Stephanie Worden

  Sat, 11 Jan 2020, 2:45 AM

  OK, I apparently have it set up correctly, but it took 1 1/2 hours to get the email to me. Is this normal?
• 

  Carlos Kiyan Tsunami

  Mon, 13 Jan 2020, 5:22 PM

  hello
  I am trying to use your plugin. I have managed to install it, but I am still struggling how to properly configure in Moodle.  I would like it to be trying whether or not the student has completed a specific activity but considering that the start times of this course of each student is different. Please may you explain me how to set it up. Thanks in advance
• 

  Stefano Guglielmetti

  Mon, 20 Jan 2020, 5:08 PM

  I insert the activity in a course and configured the plugin as indicated but no email is sent.
  If I launch cron manually I get this output:
  Execute scheduled task: Ricoinvolgimento (mod_reengagement\task\cron_task)
  ... started 10:13:23. Current memory use 9.6MB.
  ... used 12 dbqueries
  ... used 0.0092799663543701 seconds
  Scheduled task complete: Ricoinvolgimento (mod_reengagement\task\cron_task).
  Where I can find some info to solve the problem?
  
  
• 

  Dan Marsden

  Mon, 27 Jan 2020, 6:15 AM

  @stephanie - If you have cron running frequently (Moodle reccommends it is run async every minute) the reengagement should send the e-mail pretty quickly. The reengagement task is configured to run every 5min by default which is usually fine. But... as you should know, email servers do occasionally take a bit of time to send the email through the right servers/spam filters etc... so Moodle may have sent the email, but you might be waiting on your e-mail servers to process and recieve the e-mail.
• 

  Dan Marsden

  Mon, 27 Jan 2020, 6:16 AM

  @carlos - best to look at the documentation page linked above, which shows some examples of how to set it up - start by following some of those examples.