Moodle plugins directory: Reengagement

I think this plugin, along with the Cohort profile membership is the solution to my problem. I need to have trainers and students that belongs to a specific cohort or course, to be reminded when they have not finished the course within the days they have to take them (let's say 30 days). My question is, Is there any paid support to get the plugin fully configured??

@J Guzman - this plugin is developed by the team here at Catalyst IT - we are certified Moodle Partners and provide a wide range of services, feel free to get in touch privately and we can provide information on our rates etc.

How do I get this plugin to work? I don't see it anywhere in the Site Administration or anywhere except the plugin overview page. Could someone give a step by step guide on how to use this?

@Big Picture - start with the docs:
https://docs.moodle.org/en/Reengagement_activity#Adding_a_Reengagement_activity

Also under "useful links" on this page.

@Dan Marsden - Thanks that helped :D
I have a question regarding targeting specific students for reminders. For example, on our system, we have three types of groups which have been registered under a separate cohort. If I add a reengagement to a course for a specific cohort this wouldn't send a notification to all users? It would only send a notification to the users who are assigned to that course correct?

@Big Picture - probably best you go and try the plugin out and see if it works for your needs. Feel free to ask any questions in the community forums - our ability to provide free configuration support is limited. Good luck!

We have around 300 courses on Moodle. We need to change the content of reengagement mail for all the 300 courses. Is there any single way to change so that the changes get affected to all the courses?

@Chelsy - you would have to do this by performing the changes using SQL calls on your Database tables.

@Dan-Thanks for your reply.One more question: As I mentioned we have 300 courses and sending 5 emails through reengagement(Welcome, Reminder1, Reminder2, Reminder3, Completion mails) per each course. And reengagement cron task is taking more than one hour to complete even if it set as every 5 minutes. Because of that user getting welcome mail after the completion mail of the course. For welcome mail to send, it's taking 2 hours (we need to send the welcome mail soon after when they start the course). So what should we do so that reengagement cron task should run in every 5 minutes or 10 minutes as the number of courses increases?

@Chelsy, the plugin uses the core "is_available" class which doesn't perform all that well when used for multiple users - I am keen to take a closer look at that to see if we can re-arrange the Reengagement plugin code to improve performance, but haven't found the time to do this - feel free to get in touch privately if you would like to fund the time for someone in our team to look at this closer! - it's also possible there are other things that could be done to tune your system to improve performance - let us know if you would like help with that too! thanks!

We have installed the plugin on our moodle environment, configured the settings but still no emails were send out after the requirements were met. Did anyone come across the same problem? And does anyone know of a solution? The plugin fulfills all our needs so we would really like a way to get it to work. Thanks in advance!

I want to send emails/messages at the end of the course like maybe a 100 over a year or so that review the course. Can this plug in help with that? I downloaded it but don't get it.

@Ian - thanks for posting in the forums - I've included a link here for others that may be watching this thread but may not have seen your post:
https://moodle.org/mod/forum/discuss.php?d=390315

@Henrik - that happens when you install a plugin in the wrong place...
This part of that message explains what you did wrong:|
The plugin "mod_reengagement" is installed in the wrong place $CFG->dirroot/blocks/reengagement", it was expected here "$CFG->dirroot/mod/reengagement"

@Dan Marsden you were rigth. I tried to install it as a block.