Hey guys, we’ve noticed an odd issue with this plugin, where Moodle says there's a lot more people enrolled to the activity than there actually are (in the example I have, the activity says there’s 14 students enrolled when there’s actually only two). In this same course we also came across an issue where the notification was set to be sent after a delay of 10 minutes, but the activity seems to have randomly copied the notification time and date from the activity of a separate course. Have you come across these issues before? How should we troubleshoot them?

4.3.3 (Build: 20240212)
mariadb (10.4.28-MariaDB)
php 8.2.4

Good day! There seems to be an error here.... https://fex.net/uk/s/z07sx9l

Okay, it makes me so angry to come here to tell everyone that this Reengagement plugin is really broken. I spent the past 3 hours trying to set up the reminder for the quiz that is passed due dates. Everytime I re-save the data notify time and completion time disappear despite I inputted back the original data. This is really frustrating because I thought Catalyst IT team produces the best plugins in the Moodle world. Anyway, I am going for another plugin that does the reminder system now.

Hi Mike - sorry to hear of the issues you've had - what you've described there doesn't sound familiar so if you feel inclined, feel free to report that info to the github issues tracker - make sure you include info on your Moodle version and the re-engagement version you are using as well. The re-engagement plugin while powerful is definitely not very easy to use and is well overdue a rework, there are also various other plugins like mod_pulse that you might find easier to use and may meet your requirements - good luck!

Hi, I just installed your plugin and seems to be great.

I’d like to know if it’s possible to add in the e-mail somme informations from custom profil field.

By example when I create a user profil using CSV, I had some important data in few custom profil field,
by ex: the date of a course in class, the address of this course, and the time. et .

So I would like this informations be send in the first e-mail my student will receive 5 minutes after enrollment start for the online course.

Those informations are not the same for each student, this why I put them on a custom profil field.

I saw it’s possible to add informations like: %city% %department% etc .but I need more.

Is it possible?
If yes how?

Thank’s for your help.

Michel Cardinal

@Michel - anything is possible but it's not something that is currently supported by the plugin and would need a developer to improve the plugin to support this. If you have internal development capabilities, pull requests are always welcome, otherwise feel free to reach out privately if you would like to fund improvements to the plugin.

How can I see who did receive a notification sent out by the plugin? The logfile seems to show everyone in the course despite setting a target activity to surpress sending a notification.

@Angela - there's not built-in report that allows for that at the moment sorry - you might be able to get something using a custom sql report, but you would need a developer to help write that for you.

Hello,

When I enter a course and click on the plugin, which has been already configured, a list of participants appears.

For some participants, the Completion and Notify time is weird, 1/01/70. What is the reason for that? Because the enrolment date, on the other hand, is "correct": Tuesday, 23 April 2024.These cases include students using different methods (manual enrolment, autoenrol, self-enrolment), each student only one method, so this should not have any effect.

I'm using Moodle 3.x, upgrading in the next monthts to moodle 4.1
Thanks!

@Beatriz - that sounds like an old bug that I think has been since fixed. we don't support old Moodle versions that are no longer supported by Moodle sorry!

Hello, team.

I've been analyzing the plugin settings, and it seems there's no option to prevent re-engagement tasks from being counted in the progress bars of any theme. Could someone assist with this?

Thank you!

@Pedro - unfortunately that's not something currently supported.

I have an odd issue where the system is sending out reminders even though they have completed the activity. Yes, I have set for the notifications to be suppressed when the activity is complete. Any thoughts?

Hi. I've installed the plugin successfully however I see no settings/configuration page for it pop up, and it is not listed in my local plugins list. However, when I try to "Install plugins from the Moodle plugins directory" it says the plugin is already installed. Would appreciate some guidance. Thanks

@Vano - it's an activity module not a "local" plugin - you need to add it to a course by turning editing on and selecting to add a reengagment to the course.