Moodle plugins directory: Reengagement

Hi Dan,
Very useful plugin. It's working fine for me, except that for any reengagement activity it only sends the email once, no matter what you put as "Reminder count". Any idea?
Thanks,
Pascal

it should send the reminder using the "email delay" - so if that is set to 1 week the first email will be sent week 1, the second e-mail will be sent week 2 - if that's not working I can't help any further at this stage sorry - we do offer commercial level support if you still can't get it working, feel free to contact us privately for rates etc.

Here are my settings and i just cant get this to work. I am not receiving an email after completion. My goal is to have a user and 3rd party notified after 1 year that training has expired. For testing purposes i have set it to the minimum email delay of 5 minutes. When a "student" goes to complete the lesson and Afterwards the check mark appears and the lesson is completed; the student and third party is not receiving an email. Please let me know if i have my settings incorrect.

Re engagement name: Training expired

email user: after delay

Email Delay: 5min

Reminder count: 1

Email subject: Training Expired

Email content: This is a reminder email from %coursename%.

Email Subject (Third-party): Training Expired

Email Content: This is a reminder email from course %coursename%, regarding user %userfirstname% %userlastname%.

Suppress email: Selected for activity right before this re engagement. (also tried the re engagement itself.) (also tried unchecked.) All never seem to email and reminder after course completion

Restrict access: student "must" Activity completion ("previous lesson") (must be marked complete)

Activity Completion:
completion tracking- Show activity as complete when conditions are met
Reengagement duration: 5min
expected completed on- (not enabled)

@chris - emails are sent via cron - please make sure you have configured cron correctly on your server - as per moodle docs it should be set to run every minute. If you are still having issues please use the moodle forums for help - tracking things with the simple comments here in the plugins db is sometimes difficult.

I am having trouble with this.
I have the plugin installed. It is successfully emailing all a reminder to complete a quiz.
But, despite ticking the box 'Suppress email if target activity complete' and selecting the Quiz, emails are still being sent to all enrolled even if they have completed the quiz.
Any idea what might be causing this please?
thanks
Charlie

Hi Charlie - this relies on activity completion rules - Reengagement has no knowledge on quiz attempts/grades etc - it looks for the general activity completion which must be set up in your quiz activity for this to work.

Hi,
I'm having a strange issue with this plugin. Users that have completed an activity and that were then unenrolled from a course are still receiving emails, despite the suppress emails option being enabled and the user no longer being on the course.

I have multiple reengagement tools set up on the course. The 5 minute minute one functions correctly however, the 1 week reminder I have set up causes the issue. Settings on both are identical. Any help would be greatly appreciated.

Thanks,
Jack

Hi Jack,
I've seen a similar thing where a course has been backed up & restored elsewhere in the site, or a testing, or staging site has been set up with functional emails. Are you _sure_ the emails are being generated by the course you're looking at?
Please let us know either way.
Thanks,
Peter

Hi Jack - looks like that might be a bug we fixed a while ago but it looks like we have neglected to update the zips in the plugins db which I've just done now. Can you please update your plugin?

Hi Dan and Peter,

Thanks for your help, I will update our plugin and get back to you if there's any issues.

Thanks,
Jack

Hi - we are considering the system update to version 3.5. Do you have a plan to upgrade this plug-in to be compatible with 3.5 anytime soon? If so, I'd love to use this plugin. Much needed one. Thanks for your response in advance!

@TRIEC - please see the versions link above and you will see the available versions. Including a version for 3.5

Dear Dan and Peter,

We had been using this plugin when few weeks ago (taking into account that we had too many courses) we decided to include course ID info in the notification emails too. %courseid% as it’s in the documentation.

We thought this was the Course ID number – the alphanumeric field from the course settings, but the result was something completely different. On the course settings page the number we’ve created is like: “ORIENT_GEN_ABOUT_ALLST_001” while in the email the result of %courseid% is “22”.

After checking all the emails generated, it seems to be a simple ascending numerical order, the last course we created gets the highest number.

I guess it’s the plugin not the system itself, we are using Moodle 3.4.2+ (Build: 20180405), plugin version is the latest one.

Thanks,
Janos

@Janos - the courseid is there so you can include a url to the related course in your email - eg: http://moodle.org/course/view.php?id=%courseid%

the course "idnumber" field is not something that is supported by the reengagement templates at this stage. Feel free to get in touch privately if you would like to fund further improvements to the plugin.

Hi Dan,

Thanks for your swift feedback and the explanation, understood.

Best,
J