Monica, really sorry that you haven’t had a reply to your questions but the community here are all volunteers and respond to questions in their own time to try and help and support others. One of your two questions was only asked 15 minutes before you started this thread* - these Forums are not an emergency support service; if you need help other than the what the Community Forums can provide, you can talk to a Moodle Partner.
I don’t have answers to your two specific questions about the quiz - but you might actually get a better response in the Quiz forum - the reason for having the different forums is to get a more targeted response from people who may be able to help.
It would be really helpful to know which Moodle version you have upgrading from, which versions of PHP and MySQL you are using, etc.
* In fact, that post would not even have been emailed out to subscribers before you started this thread so I think you’re being a little unfair in stating that you have no response.
I understand your answer but note that my first attempt to get any help was on March 14. When nothing happened there I added this new but related concern. I tried to add a bug report was was denied. I am at my wits end! All of this had to do with upgrading from 2.9.3 then to 3.2.9 and ultimately to 3.6.2 where I am now. I don't mean to be "mean" but I cannot fathom why this upgrade did this to me and I have been looking for answers since March 14
Hello Monica. I also am sorry you aren't getting the prompt answers you wish. I'm just replying here because I don't respond to private messages. I am actually on leave at the moment, but I didn't want you to think we at Moodle do not care. We do. However, I can only repeat the other posters' sensible comments, about these forums being peopled by volunteers, about giving full information about your Moodle site and also about contacting a Moodle partner if you feel you need urgent help. See https://moodle.com/partners/
From your other posts, Monica, we now see that you had someone else do your upgrade from 2.9.3 to 3.6.2. You are not being "mean," and neither am I. In the computer world, many upgrades have "requirements" that must be met, and procedures too, before the upgrade will work. For example, you cannot run 64-bit software on a 16-bit computer... it just won't work. With every release of Moodle, one can read about the requirements. If they are not "honored" Moodle might not work correctly, or some features might not work.
So what you have been trying to say is "I didn't do anything. I just upgraded from 2.9 to 3.6. I didn't do anything, and now Moodle is giving me problems." Don't you see that you did do something? (Well, maybe you are correct that you didn't personally upgrade your Moodle, but someone else did.)
Yes, anyone can post bugs. I have no clue what you mean by "bug report was denied." Do you mean that: 1) you couldn't log in to Tracker, 2) you couldn't create a tracker item, 3) you created a tracker item and it was removed, or 4) you created a tracker item, but it was closed?
I have never seen a Tracker item tagged as "Denied," but I haven't seen everything so, maybe so.
Also, if someone doesn't upgrade moodle correctly and breaks something, this is not a bug. The first step is to convince folks that the upgrade was correctly done.
Maybe so, Howard. I see the following on the Tracker main page (see below) which doesn't seem to have any restrictions, but maybe the information is somewhere else. Also, Monica doesn't seem to be a "new" user, she has been making posts since around 2012 (unless there are more that one person with her same name.)
But I could understand that if someone doesn't make a good "bug" reports, maybe something like "I upgraded and Moodle now doesn't work," that someone in Tracker might "deny" this kind of bug report.
I am not yet convinced that Monica's situation is a bug. I think it might be something more like a database issue, such as lacking Baracuda, wrong collation, or maybe switching the database from MySQL to a Microsoft database, or something like that. I think that I once had a problem developing a quiz question in my experimental Moodle using MySQL, and then moving this question to my production Moodle running some version of MariaDB. I can't exactly recall what it was. (Just my thoughts.) I could not duplicate her problem of not being able to import a question via GIFT import, so I would exclude her problem being a GIFT format or import problem.
Yes, I forget when the utf8mb4 became a requirement, but I seem to recall this happening maybe around 3.0. The other thing that is puzzling is that the Moodle docs suggest going from 2.7.2 to 3.0.10, and Monica said she went from 2.9.3 to 3.2.9, so I am not sure if that could be the problem, meaning an incorrect upgrade path that can clobber things. I am also puzzled why she made the step to 3.2.9, if this was all in the same day, or if she ran 3.2.9 for a while before going to 3.6? I am also wondering if she is running her Moodle on a hosted server, which could have worked up to 2.9 but seldom works now, but an upgrade could be fudged into a hosted server (incorrectly.) We have no clue as to whether or not she is on a Linux server. Yes, a lot of unknowns. Let's wait to see what she says.
I can certainly understand being frustrated by a Moodle not working, causing one to be a little short with details. Something like "Can't see the forest through the trees."
There’s now also ANOTHER post, made after our earlier replies to this thread - https://moodle.org/mod/forum/discuss.php?d=384387 - plus the two specific questions now in the Quiz forum. Four threads about essentially the same issue is going to get very confusing for tracking responses.
I can't find the details, but I think there might be some restrictions on new users posting bugs in the tracker.
See Tracker introduction. Before you are able to report an issue you first have to search for an interesting issue and click the Vote or Watch link. This is to protect against spammers randomly reporting issues
Thanks, Mary. This is a cool feature of Tracker, and a needed on. So Monica really can create a "bug" report as long as she follows the rather simple rules.
(Mary, your link took me to a page not found. In searching myself, I came across a slightly different link to the Tracker Introduction.)
Just to add to Jon's response...
I just moved two questions to the Quiz forum. Please do make sure you post in the correct forum. I will move them if you post in the General forum but it can delay your response.
Also, some more details about what you did to upgrade would be helpful. As this problem seems unique to you it seems likely that it's something particular that happened during your upgrade. We will need a great deal more information to work out what that might be.
In addition, if weird things happen, it's always a good idea to turn Debugging up full and keep a close eye on the web server error log. Let us know anything untoward that turns up in there. That could give us a big clue.
We will do our best to help but we are not a commercial support service. You can buy that from a Moodle Partner of your choice if that's what you would be happier with.
Hi Monica, yes, I see that you have been around for a number of years and after scanning some of your posts, it appears that you have been getting help by (as Jon says) volunteers here on Moodle.org. In your post about "Moodle changed my question type" you mention asking "numerous" questions, but I could only find one.
By the way, I am not "real" help either. I too am a just a person like yourself using Moodle. But trying to focus on your issue, it seems that problems started occurring when you upgraded to 3.6.2, so the most obvious questions are "How did you upgrade?" "Do you test updates before installing them?" "From what version of Moodle did you upgrade?" As you probably know, the more details the better. But without details, I can only take a guess at the problem - that you upgraded in some strange way. Or maybe you did something to your server? Or maybe your database? But I don't like spending time guessing, which is why I don't like trying to help when someone doesn't provide good details. I encourage you to go back to your post and provide more detail. When you say "with no action from me..." and then "I upgraded to 3.6.2.", these two statements appear inconsistent. Are you saying that someone else upgraded your Moodle to 3.6.2?
Since you have been making posts since 2012, I would think that you should already know that you get "real" help by paying "real" dollars (Can$).
