Moodle plugins directory: User support - Work Tracker

Hi,

I installed this. A user is being able to view only the tickets raised by self. How to set site admin as the one who can view all new tickets and assign them to someone. Also, teacher is not being able to raise a ticket. Please guide and help.

Hi Valery.
Great Job . I currently used this on my Moodle 2.7 as post on-site training questions management and tracking system. Currently I stil have 3 open question for which I didn't find answer on the web :
1 : How is it possible to disable 'Editing On' button for regular users (students). This is disturbing and generates screen error message (not allowed...)
2 : In Managed elements / Attachment, images file (*.png, *.jpg..) seems not be supported. Could be ? If yes How ?
3 : Is it possible to manage variable $a substitution in mail message workflow without editing php code ? If yes ? How ?
Thanks for help and support. And see you on next year Moodle Moot. Benoit Ter Burg @BTerburg AT DiDaXo

Hi there.

I would need a mail alert to X user (for example defaut assignee) when a new post occurred.
If I well understood, such alert is only available when a post is posted or later in the process through Preferences.

Should be very useful if also possible when new post occurred.
With such alert there is no need to connect on Moodle to check if new post occurred.

Someone facing same issue / need?
Any idea ?
Any workaround?

Thanks for your help.
Ben

Great work so far! May I ask if work on this plugin will continue and whether there will be a version for moodle 3.0, but especially for moodle 3.1 (we tend to stick to LTS versions)?
Many thanks and all the best,
Martin

Thank you for your great work on the Plug-In. I would also love to have a 3.x version of the Plug-In. I could offer some Beta testing if it helps you to create it.

Hi all, new versions of tracker have been posted for up to M30 releases (hope it should work directly for M31). A general work is in progress on all plugins that will :
- eliminate the bad good idea of mail templating outside the lang strings.
- get controllers more objects, so we might be able to build unit test more easily
- take a global review of all your comments and see what can be implemented reasonability

Cheers

Confusing in My Watching: "Don't advise me when opens: yes or no"

Please do rephrase the sentence so I do not have to answer: no, don't advise me (and leave me with a question mark about the result: do I get an advise or not?)

P.s. Is an advise the same as an email?

Bert

Confusing in My Watching: "Don't advise me when opens: yes or no"

Please do rephrase the sentence so I do not have to answer: no, don't advise me (and leave me with a question mark about the result: do I get an advise or not?)

P.s. Is an advise the same as an email?

Bert

New ticket mail is empty

L.s.

How to change the default user settings (e.g. advise me when opens)?

Bert

Hi Valery, we are currently working on some modifications of your great user tracker tool. The description and discussion will be done in a selectable forum, the "ticket created" mails will have more information and hyperlinks to the posts.
Are you interested to get this code after finished to eventually insert it into your core plugin?

Hello,
Do you plan to upgrade this tracker module for version 3.4 ? In GIT, I found a branch 3.3 but nothing 3.4.
Thank you for your reply.

How can admin see all the issues posted by the users? Currently, in 'user support ticketing system' while the poster can see the issues posted by him, the admin still has no clue of the issues posted by the users.

Hi We are using this bug tracking tool. So the issue i am facing is like, if admin creates the ticket, the email notification is going to all the students, which is very bad. The thing is like, if we assign ticket to particular student, only that student should receive the email. Can you please help me on how to resolve this issue. Any help appreciated!!