We are evaluating moodle 3.9. Is there a functionality whereby a student can raise a concern or question to a teacher and get responses?
Something like a basic ticketing system.
Best,
Bhavesh
In my courses, I always have a "forum" in my top topic block titled "Any General Course Questions, Comments, or Observations Forum." This is where students can post any general questions. I also have a forum like this for every specific topic.
I also always provide students my email address (it's in my Moodle profile) and let students know they are welcome to email me.
I don't know any system that will guarantee a teacher's response. This depends upon whether or not the teacher chooses to be responsive, if you know what I mean.
I don't know any system that will guarantee a teacher's response. This depends upon whether or not the teacher chooses to be responsive, if you know what I mean.
If you are looking for some tool to track problems at a higher level, like for the administrators, then I don't know. Search Moodle's plugins. Or perhaps your IT department has such a tool.
Hey Rick,
Thank you for the tip and also thanks for taking the time to respond.
Thank you for the tip and also thanks for taking the time to respond.
Yes, a good trouble ticket plug-in is missing. There was the User support - Work Tracker https://moodle.org/plugins/mod_tracker which is no more maintained.
I wonder whether Moodleoverflow https://moodle.org/plugins/mod_moodleoverflow is a better forum for a TT system.
I wonder whether Moodleoverflow https://moodle.org/plugins/mod_moodleoverflow is a better forum for a TT system.
Hi Visvanath,
The User support - Work Tracker is still being maintained, it is just not being updated on the Moodle download page for it, any more. If you go to it's Source control link you will find versions that work up to Moodle 3.8. Click the button for master, select the branch you want, e.g. MOODLE_38_STABLE, click on the green, Code, button, then you can download the zip file for the plugin.
Hi AL
I'm happy to be corrected, I was looking for a TT plug-in for some time.
I'm happy to be corrected, I was looking for a TT plug-in for some time.
I saw the reference to GitHub on https://moodle.org/plugins/mod_tracker. But on https://github.com/vfremaux/moodle-mod_tracker I didn't see any recent updates, other that the "Automated sync from SVN" 8 months ago. What convinced me that the plug-in is no more maintained is the link "More documentation on this plugin" on the GitHub page pointing to http://docs.moodle.org/23/en/Tracker_module. Only now I found that https://docs.moodle.org/39/en/Tracker_module exists. Somebody needs to ask Valery F. https://moodle.org/user/profile.php?id=1487618 to remove the /XY/ nonsense from the Moodle Doc link.
I did a quick test on a Moodle 3.9, also getting the other dependent component local_vflibs https://github.com/vfremaux/moodle-local_vflibs. But the installation is throwing the "Coding error detected, it must be fixed by a programmer: Incorrect syntax in plugin supported declaration in vflibs". So, as you've mentioned, the plug-in runs only upto Moodle release 3.8, I assume.
I did a quick test on a Moodle 3.9, also getting the other dependent component local_vflibs https://github.com/vfremaux/moodle-local_vflibs. But the installation is throwing the "Coding error detected, it must be fixed by a programmer: Incorrect syntax in plugin supported declaration in vflibs". So, as you've mentioned, the plug-in runs only upto Moodle release 3.8, I assume.
Hi Visvanath,
Sorry for the slow reply. Been making the rounds to doctor appointments again.
It has been my experience, that when I opened an issue on the tracker github account, I got a pretty quick response and fix. I've been so busy with other stuff, that I have not asked about fixing the problem seen when trying to install the tracker on Moodle 3.9. It would be great if you did that, or let me know and I'll try to find the time to do it.
Hi AL
Above everything else, the help activity here is for fun. If you're not well, not the first time you mentioned it, forget the vapour world and take a stroll in the old world. Right now the Autumn is almost mystical here.
And my application is really not urgent. As I wrote, I was looking for one a long time.. Which means I can wait till the developer catches up with Moodle release 3.9. I am testing the application on a 3.8, is working at a first glance. I have to get used to the idea. From what I see, the concept is well-suited to keep abreast with Moodle march, with its own set of roles the activity is only loosly coupled to the core.
Above everything else, the help activity here is for fun. If you're not well, not the first time you mentioned it, forget the vapour world and take a stroll in the old world. Right now the Autumn is almost mystical here.
And my application is really not urgent. As I wrote, I was looking for one a long time.. Which means I can wait till the developer catches up with Moodle release 3.9. I am testing the application on a 3.8, is working at a first glance. I have to get used to the idea. From what I see, the concept is well-suited to keep abreast with Moodle march, with its own set of roles the activity is only loosly coupled to the core.
Hi Visvanath,
I am testing the application on a 3.8, is working at a first glance. I have to get used to the idea. - I am using one installation of the tracker on one 3.8 site. I was creating so many tickets for all my sites and the four plugins I maintain, that I have gone back and created five instances of the tracker in the Main Menu block on my 3.8 site's front page. I have it configured to show throughout the site, making it easier to use, especially now that I don't have to look through all the tickets when I am looking for a ticket to one of the plugins.
Hi AL
Thanks for the Heads Up! But unfortunately rel. 3.9.7 throws the errors below. Have no Moodle rel. 3.8 around to test. Will catch up.
Thanks for the Heads Up! But unfortunately rel. 3.9.7 throws the errors below. Have no Moodle rel. 3.8 around to test. Will catch up.
===
Notice: Undefined offset: 1 in /var/www/html/moodle/lib/classes/plugininfo/base.php on line 251
Notice: Undefined offset: 1 in /var/www/html/moodle/lib/classes/plugininfo/base.php on line 252
Coding error detected, it must be fixed by a programmer: Incorrect syntax in plugin supported declaration in vflibs
More information about this error
Debug info:
Error code: codingerror
Stack trace:
line 257 of /lib/classes/plugininfo/base.php: coding_exception thrown
line 147 of /lib/classes/plugininfo/base.php: call to core\plugininfo\base->load_disk_version()
line 100 of /lib/classes/plugininfo/base.php: call to core\plugininfo\base::make_plugin_instance()
line 404 of /lib/classes/plugin_manager.php: call to core\plugininfo\base::get_plugins()
line 364 of /lib/classes/plugin_manager.php: call to core_plugin_manager->get_plugins_of_type()
line 1193 of /lib/classes/plugin_manager.php: call to core_plugin_manager->get_plugins()
line 1277 of /admin/renderer.php: call to core_plugin_manager->missing_dependencies()
line 212 of /admin/renderer.php: call to core_admin_renderer->missing_dependencies()
line 697 of /admin/index.php: call to core_admin_renderer->upgrade_plugin_check_page()
Notice: Undefined offset: 1 in /var/www/html/moodle/lib/classes/plugininfo/base.php on line 251
Notice: Undefined offset: 1 in /var/www/html/moodle/lib/classes/plugininfo/base.php on line 252
Coding error detected, it must be fixed by a programmer: Incorrect syntax in plugin supported declaration in vflibs
More information about this error
Debug info:
Error code: codingerror
Stack trace:
line 257 of /lib/classes/plugininfo/base.php: coding_exception thrown
line 147 of /lib/classes/plugininfo/base.php: call to core\plugininfo\base->load_disk_version()
line 100 of /lib/classes/plugininfo/base.php: call to core\plugininfo\base::make_plugin_instance()
line 404 of /lib/classes/plugin_manager.php: call to core\plugininfo\base::get_plugins()
line 364 of /lib/classes/plugin_manager.php: call to core_plugin_manager->get_plugins_of_type()
line 1193 of /lib/classes/plugin_manager.php: call to core_plugin_manager->get_plugins()
line 1277 of /admin/renderer.php: call to core_plugin_manager->missing_dependencies()
line 212 of /admin/renderer.php: call to core_admin_renderer->missing_dependencies()
line 697 of /admin/index.php: call to core_admin_renderer->upgrade_plugin_check_page()
===
The "More information about this error" is just the generic https://docs.moodle.org/39/en/error/debug/codingerror.
Hi Visvanath,
I took a chance last month and jumped all my development stuff to Moodle 3.11., including User Tracker v3.9.0 (Build 2020120500) with vflibs 3.9.0 (Build 2018021005). The tracker is working with only one or two non-fatal debug messages. Regrettably, each time I have seen something from debug, I have not had the time to go open an issue at github. I will try to remember and do so today.
Hi AL
I am still at Moodle 3.9 (current). So compatibility with 3.9 is sufficient for my purpose.
Left a message in the board at bottom of https://moodle.org/plugins/mod_tracker. I wonder whether the General plugins forum https://moodle.org/mod/forum/view.php?id=44 is a better place for this topic.
I am still at Moodle 3.9 (current). So compatibility with 3.9 is sufficient for my purpose.
Left a message in the board at bottom of https://moodle.org/plugins/mod_tracker. I wonder whether the General plugins forum https://moodle.org/mod/forum/view.php?id=44 is a better place for this topic.
Edit: Resurfaced in the General plugins forum by magic hand!
Hello community,
Is there a ticket plugin / block like the one shown below?
Thanks!
Hi. Did you find a plugin or solution for this question?
Hi. Thanks. I tried it. It works very well but I had some things I did not want:
1. You need to create a forum type course for edusupport and choose it as a site wide support forum. This means that on fronpage and dashboard any logged user sea a course called support that is not a course at all (I did not stop to think how can I make moodle not to show the support course on these pages or on my courses menu...so I do not know if there is a way to do that)
2. I use Adaptable themd and the script that witks on Boost is not working on adaptable so I need to enroll to support course any user I add to moodle. (Same here...did not stop to think how to producd the same icon that is showing on boost themd a see if that works)
3. It would have been easier if one could assign sitewide support forum type tk a forum activity to be added on section 0 of front page. In this way it would not be necessary to enroll users to a course andd there will not be any "course" for support.
If you have managed to resolve at least the first 2 points I would like to know how.
Thanks for answering.
1. You need to create a forum type course for edusupport and choose it as a site wide support forum. This means that on fronpage and dashboard any logged user sea a course called support that is not a course at all (I did not stop to think how can I make moodle not to show the support course on these pages or on my courses menu...so I do not know if there is a way to do that)
2. I use Adaptable themd and the script that witks on Boost is not working on adaptable so I need to enroll to support course any user I add to moodle. (Same here...did not stop to think how to producd the same icon that is showing on boost themd a see if that works)
3. It would have been easier if one could assign sitewide support forum type tk a forum activity to be added on section 0 of front page. In this way it would not be necessary to enroll users to a course andd there will not be any "course" for support.
If you have managed to resolve at least the first 2 points I would like to know how.
Thanks for answering.
Hello,
I found these alternatives:
https://moodle.org/plugins/filter_filtercodes
https://moodle.org/plugins/local_contact
I found these alternatives:
https://moodle.org/plugins/filter_filtercodes
https://moodle.org/plugins/local_contact
Thanks. This is exactly what I did only I did not install the filtercodes and used html. Created a block for it and also a page on the section 0 of home page with a lknk to it on navbar.
Thanks for answering. Good day
Thanks for answering. Good day