User support - Work Tracker

Activities ::: mod_tracker
Maintained by Valery Fremaux
Provides network capable, multi instance bindable user support / ticket management. Generalisable for use in course as managed todo list.
Latest release:
351 sites
167 downloads
31 fans

IMPORTANT NOTE FOR PLUGIN ARCHIVE AVAILABILITY : due to the large amount of plugins supported, it is NOT affordable for us to update moodle.org packages. Please use the Source Control urls to our github to get plugins archives

This module allows internal bugtracker, user support, multilevel cascading support collector, and also pedagogic use as a generic managed todolist.


  • Customizable ticket form submission
  • Commentable issue records
  • Ticket assignation management
  • Ticket statefull engine
  • Ticket events historization
  • Rich ticket listing using flexible table
  • Internet multicriteria search engine
  • Search query personal memo
  • Watch and ticket lifecycle events subcription
  • Notification service (parametric)
  • Full backup/restore implementation
  • Instance bindable (Subtrackers)
  • Network bindable (MNET architecture ticket recollection)

Screenshots

Screenshot #0

Contributors

Valery Fremaux (Lead maintainer)
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  • Tue, Apr 5, 2016, 7:14 PM
    Hi all, new versions of tracker have been posted for up to M30 releases (hope it should work directly for M31). A general work is in progress on all plugins that will :
    - eliminate the bad good idea of mail templating outside the lang strings.
    - get controllers more objects, so we might be able to build unit test more easily
    - take a global review of all your comments and see what can be implemented reasonability

    Cheers
  • Wed, Apr 27, 2016, 5:37 PM
    Confusing in My Watching: "Don't advise me when opens: yes or no"

    Please do rephrase the sentence so I do not have to answer: no, don't advise me (and leave me with a question mark about the result: do I get an advise or not?)

    P.s. Is an advise the same as an email?

    Bert

  • Wed, Apr 27, 2016, 5:37 PM
    Confusing in My Watching: "Don't advise me when opens: yes or no"

    Please do rephrase the sentence so I do not have to answer: no, don't advise me (and leave me with a question mark about the result: do I get an advise or not?)

    P.s. Is an advise the same as an email?

    Bert

  • Wed, Apr 27, 2016, 5:46 PM
    New ticket mail is empty
  • Mon, Dec 26, 2016, 7:03 PM
    L.s.

    How to change the default user settings (e.g. advise me when opens)?

    Bert
  • Picture of Juergen Kappus
    Sat, Dec 2, 2017, 5:29 PM
    Hi Valery, we are currently working on some modifications of your great user tracker tool. The description and discussion will be done in a selectable forum, the "ticket created" mails will have more information and hyperlinks to the posts.
    Are you interested to get this code after finished to eventually insert it into your core plugin?
  • Mon, Feb 5, 2018, 6:23 PM
    Hello,
    Do you plan to upgrade this tracker module for version 3.4 ? In GIT, I found a branch 3.3 but nothing 3.4.
    Thank you for your reply.
  • Thu, Nov 15, 2018, 12:29 PM
    How can admin see all the issues posted by the users? Currently, in 'user support ticketing system' while the poster can see the issues posted by him, the admin still has no clue of the issues posted by the users.
  • Wed, Apr 17, 2019, 7:23 PM
    Hi We are using this bug tracking tool. So the issue i am facing is like, if admin creates the ticket, the email notification is going to all the students, which is very bad. The thing is like, if we assign ticket to particular student, only that student should receive the email. Can you please help me on how to resolve this issue. Any help appreciated!!
  • Wed, Aug 21, 2019, 4:06 AM
    Hey!
    I wouls like to know if any update will be released soon, for 3.6 version of Moodle.
    Or do you know any similar plugin i could use?
  • Fri, Nov 1, 2019, 8:00 PM
    Does that work with moodle version 3.7 ?
    After installing I am facing an issue which says:

    Coding error detected, it must be fixed by a programmer: core_renderer::update_module_button() can not be used anymore. Activity modules should not add the edit module button, the link is already available in the Administration block. Themes can choose to display the link in the buttons row consistently for all module types.
  • Fri, Feb 28, 2020, 4:03 AM
    Are tickets separated by groups ? In my moodle installation I have separate groups and want tickets to be assigned to same groups teachers. Is this feature included in this ticketing system ?
  • Thu, Jul 30, 2020, 1:58 PM
    Hi,

    i get an error Message when using this plug in, what went wrong here?

    The Message is: Coding error detected, it must be fixed by a programmer: core_renderer::update_module_button() can not be used anymore. Activity modules should not add the edit module button, the link is already available in the Administration block. Themes can choose to display the link in the buttons row consistently for all module types.

    Kind regards
  • Wed, Jun 9, 2021, 7:41 PM
    Apparently the plug-in works in rel. 3.8 https://moodle.org/mod/forum/discuss.php?d=412776#p1665202. Unfortunately my site is rel. 3.9 and having problems, currently vflibs (see the same discussion). Any timeline for and upgrade to Moodle 3.9?
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