Activities: User support - Work Tracker
This module is now supported and maintained at Edunao (http://www.edunao.com) as French Moodle Partner.
This module allows internal bugtracker, user support, multilevel cascading support collector, and also pedagogic use as a generic managed todolist.
- Customizable ticket form submission
- Commentable issue records
- Ticket assignation management
- Ticket statefull engine
- Ticket events historization
- Rich ticket listing using flexible table
- Internet multicriteria search engine
- Search query personal memo
- Watch and ticket lifecycle events subcription
- Notification service (parametric)
- Full backup/restore implementation
- Instance bindable (Subtrackers)
- Network bindable (MNET architecture ticket recollection)