## Activities: User support - Work Tracker

mod_tracker
Maintained by Valery Fremaux
Provides network capable, multi instance bindable user support / ticket management. Generalisable for use in course as managed todo list.
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This module allows internal bugtracker, user support, multilevel cascading support collector, and also pedagogic use as a generic managed todolist.

• Customizable ticket form submission
• Commentable issue records
• Ticket assignation management
• Ticket statefull engine
• Ticket events historization
• Rich ticket listing using flexible table
• Internet multicriteria search engine
• Search query personal memo
• Watch and ticket lifecycle events subcription
• Full backup/restore implementation
• Instance bindable (Subtrackers)
• Network bindable (MNET architecture ticket recollection)

### Contributors

• Fri, Sep 5, 2014, 5:40 AM
I suggest you try the 2.7 starter upgrade that is located at:

http://github.com/vfremaux/moodle-mod_tracker

in branch 2.7

this is a beta upgrade that may not fix all things but this is a start....

You are welcome to report upon this version that will be the working track...
• Wed, Sep 10, 2014, 6:09 PM
Thanks. I did it.

Now when I go to add new ticket I have this error:

line 48 of /lib/deprecatedlib.php: call to debugging()
line 64 of /mod/tracker/reportissue.php: call to add_to_log()
• Wed, Sep 10, 2014, 6:29 PM
this means that some upgrade work is still needed, yeah... I'll see that when hot points lower pressure...
• Wed, Oct 29, 2014, 6:27 AM
Hi,

Just a question. When do you think it would be a 2.7 versión?

I don't know if the change of 'add_to_log' in old version is easy but if you give some instructions I could do some changes
• Wed, Oct 29, 2014, 6:33 AM
Hi ! change is in progress, I even worked on it two days ago... I will push a 2.7 branch into my github soon, and following a moodle.org package
• Tue, Nov 25, 2014, 10:27 PM
Thank you! I will translate it into Spanish soon.
• Thu, Nov 27, 2014, 3:12 AM
Hi again,

I have installed it in my local pc and after activating the debug mode I have this error. What can I do?

• Thu, Nov 27, 2014, 3:23 AM
Hi again,

I think there is a conflict between Block_notifications and Mod_tracker... If I install the first without the second, there isn't any problem but if I install the block after the module I have this error:

And the opposite, if I install the block and later on I install the module I have a similar error:

What can I do?
• Thu, Nov 27, 2014, 4:22 AM
mmm, this is indeed a weird error as in frist approach tose two components are farily not related....
• Thu, Nov 27, 2014, 4:25 AM
at second view, in mod_tracker open the incrimnated class file and replace the single "base" by \core\event\base in the class declaration
• Sun, Dec 21, 2014, 7:26 PM
Hi,

With some help we have changed line 64 in ->
mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php
-> to be:
$form->addElement('select', "element$this->name", format_string($this->description),$optionsmenu);

And now dropdown shows selection however when i send a new ticket there is a debug info:
Stack trace:
line 463 of /lib/setuplib.php: moodle_exception thrown
line 123 of /mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php: call to print_error()
line 936 of /mod/tracker/locallib.php: call to dropdownelement->formprocess()
line 899 of /mod/tracker/locallib.php: call to tracker_recordelements()
line 72 of /mod/tracker/reportissue.php: call to tracker_submitanissue()

Thanks again!
• Mon, Dec 22, 2014, 10:30 PM
Hello,

I think we have found it. we have changed line 120 in -> mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php

FROM -> if (empty($attributeid)) { TO -> if (empty($attribute->id)) {

So at the moment everything looks right.
I have also sent the international Spanish translation to AMOS
• Mon, Jan 19, 2015, 2:16 PM
Hi Guys,

I was advised to report the bug that I saw using this plugin. (I think it a bug)

Please check my post here using this link in the forum > https://moodle.org/mod/forum/discuss.php?d=278437

Thank you very much!

Kind Regards,
Erwin
• Fri, Jan 30, 2015, 9:57 PM
Hi, thank you so much for this plugin.

I am trying to use it on Moodle 2.8.2 but I encountered several problems.

I inserted on my course an instance of the Tracker activity with the modality "Task distributor".

When I create tickets (as Teacher or Manager), after the creation I can't see them on the "Views" tab. I can see the count correctly updated on the Reports tab only (their status is set to "posted").
Actually sometimes on the "Views" tab I can see the updated count of the tickets, but when I click on the tab, the count returns to zero with no tickets displayed.

I checked the capabilities of the users I am performing tests and they should have the right permissions.

I suspect there are some compatibility issues at least with my specific installation.

Any hints to try to solve?

Many thanks
• Tue, Feb 24, 2015, 10:40 PM