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Activities: User support - Work Tracker

Maintained by Picture of Valery Fremaux Valery Fremaux
Provides network capable, multi instance bindable user support / ticket management. Generalisable for use in course as managed todo list.

This module allows internal bugtracker, user support, multilevel cascading support collector, and also pedagogic use as a generic managed todolist.

  • Customizable ticket form submission
  • Commentable issue records
  • Ticket assignation management
  • Ticket statefull engine
  • Ticket events historization
  • Rich ticket listing using flexible table
  • Internet multicriteria search engine
  • Search query personal memo
  • Watch and ticket lifecycle events subcription
  • Notification service (parametric)
  • Full backup/restore implementation
  • Instance bindable (Subtrackers)
  • Network bindable (MNET architecture ticket recollection)


Screenshot #0


Picture of Valery Fremaux
Valery Fremaux (Lead maintainer)
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  • Picture of Nacho Aguilar
    Thu, Nov 27, 2014, 3:23 AM
    Hi again,

    I think there is a conflict between Block_notifications and Mod_tracker... If I install the first without the second, there isn't any problem but if I install the block after the module I have this error:

    Fatal error: Class 'block_notifications\Course' not found in /var/www/html/moodle27/blocks/notifications/block_notifications.php on line 42

    And the opposite, if I install the block and later on I install the module I have a similar error:

    Fatal error: Class 'mod_tracker\event\base' not found in /var/www/html/moodle27/mod/tracker/classes/event/tracker_issuecommented.php on line 44

    What can I do?
  • Picture of Valery Fremaux
    Thu, Nov 27, 2014, 4:22 AM
    mmm, this is indeed a weird error as in frist approach tose two components are farily not related....
  • Picture of Valery Fremaux
    Thu, Nov 27, 2014, 4:25 AM
    at second view, in mod_tracker open the incrimnated class file and replace the single "base" by \core\event\base in the class declaration
  • Picture of Nacho Aguilar
    Sun, Dec 21, 2014, 7:26 PM

    With some help we have changed line 64 in ->
    -> to be:
    $form->addElement('select', "element$this->name", format_string($this->description), $optionsmenu);

    And now dropdown shows selection however when i send a new ticket there is a debug info:
    Error code: erroraddissueattribute
    Stack trace:
    line 463 of /lib/setuplib.php: moodle_exception thrown
    line 123 of /mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php: call to print_error()
    line 936 of /mod/tracker/locallib.php: call to dropdownelement->formprocess()
    line 899 of /mod/tracker/locallib.php: call to tracker_recordelements()
    line 72 of /mod/tracker/reportissue.php: call to tracker_submitanissue()

    Thanks again!
  • Picture of Nacho Aguilar
    Mon, Dec 22, 2014, 10:30 PM

    I think we have found it. we have changed line 120 in -> mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php

    FROM -> if (empty($attributeid)) {
    TO -> if (empty($attribute->id)) {

    So at the moment everything looks right.
    I have also sent the international Spanish translation to AMOS
  • Picture of Erwin Ancheta
    Mon, Jan 19, 2015, 2:16 PM
    Hi Guys,

    I was advised to report the bug that I saw using this plugin. (I think it a bug)

    Please check my post here using this link in the forum >

    Thank you very much!

    Kind Regards,
  • Picture of Diego Bernini
    Fri, Jan 30, 2015, 9:57 PM
    Hi, thank you so much for this plugin.

    I am trying to use it on Moodle 2.8.2 but I encountered several problems.

    I inserted on my course an instance of the Tracker activity with the modality "Task distributor".

    When I create tickets (as Teacher or Manager), after the creation I can't see them on the "Views" tab. I can see the count correctly updated on the Reports tab only (their status is set to "posted").
    Actually sometimes on the "Views" tab I can see the updated count of the tickets, but when I click on the tab, the count returns to zero with no tickets displayed.

    I checked the capabilities of the users I am performing tests and they should have the right permissions.

    I suspect there are some compatibility issues at least with my specific installation.

    Any hints to try to solve?

    Many thanks
  • Picture of امیر جهانگرد
    Tue, Feb 24, 2015, 10:40 PM
    What about Moodle 2.8 version?
  • Picture of Stefan Roder
    Fri, Apr 10, 2015, 5:16 PM
    Hi, I would really like to see this plugin working with moodle 2.83+!
    Does anybody know if and when it will be available?
    Thanks and keep on with this excellent work!
  • Picture of AL Rachels
    Mon, May 11, 2015, 1:35 AM
    I would also love to see this add-on updated for Moodle 2.8.x+. I have been using it anyway after fixing a few minor warnings but since February it has become a real problem. When you open a ticket for updating, the new editor auto save will replace all the current text with the text from the PREVIOUS ticket I was editing. I am seeing the same behaviour in Moodle 2.9rc2.
  • Picture of AL Rachels
    Sat, May 30, 2015, 1:05 AM
    Just found a Moodle 2.8 stable version of User Support - Work Tracker at the github location: that seems to be working just fine in both Moodle 2.8 and 2.9.
  • Picture of Bhargava S
    Mon, Jun 22, 2015, 5:27 PM

    I installed this. A user is being able to view only the tickets raised by self. How to set site admin as the one who can view all new tickets and assign them to someone. Also, teacher is not being able to raise a ticket. Please guide and help.
  • DTA 28/03/2015
    Tue, Jul 14, 2015, 3:33 AM
    Hi Valery.
    Great Job . I currently used this on my Moodle 2.7 as post on-site training questions management and tracking system. Currently I stil have 3 open question for which I didn't find answer on the web :
    1 : How is it possible to disable 'Editing On' button for regular users (students). This is disturbing and generates screen error message (not allowed...)
    2 : In Managed elements / Attachment, images file (*.png, *.jpg..) seems not be supported. Could be ? If yes How ?
    3 : Is it possible to manage variable $a substitution in mail message workflow without editing php code ? If yes ? How ?
    Thanks for help and support. And see you on next year Moodle Moot. Benoit Ter Burg @BTerburg AT DiDaXo
  • DTA 28/03/2015
    Thu, Jan 21, 2016, 8:24 PM
    Hi there.

    I would need a mail alert to X user (for example defaut assignee) when a new post occurred.
    If I well understood, such alert is only available when a post is posted or later in the process through Preferences.

    Should be very useful if also possible when new post occurred.
    With such alert there is no need to connect on Moodle to check if new post occurred.

    Someone facing same issue / need?
    Any idea ?
    Any workaround?

    Thanks for your help.
  • Picture of Martin Vojtela
    Fri, Jan 22, 2016, 4:08 PM
    Great work so far! May I ask if work on this plugin will continue and whether there will be a version for moodle 3.0, but especially for moodle 3.1 (we tend to stick to LTS versions)?
    Many thanks and all the best,
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