General help

Users not receiving reset password emails

 
Picture of Danielle Antha
Users not receiving reset password emails
 

Hello,


My users are not receiving reset password emails when they try to reset their own passwords. When I try and force a password change, they are not getting that email either. There doesn't seem to be any events logged for an attempted log-in or password change in their event log. I'm using version 3.2.2.


Thank you!


Danielle



 
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poseypic
Re: Users not receiving reset password emails
Core developersTesters
Hi Danielle,

Do you have access to your server that Moodle is hosted on? And do you have SMTP set up within Moodle (Site administration ---> Server --> Email --> Outgoing mail configuration).

If you do have SMTP setup, then you may find errors within the SMTP server itself which will help identify why emails are not being sent.

If not, then your internal mail logs may have something. If you're on Linux this may be `/var/log/maillog`. Search in there for an email address of someone who didn't receive the email and it may give an insight into why that didn't send.
 
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Picture of Danielle Antha
Re: Users not receiving reset password emails
 

Hi Dan,


Thanks so much for getting back to me so quickly.


Emails are set up; new users are still getting emails to authenticate their accounts when they sign up. It seems to be just the reset password emails that don't seem to be working. Maybe it is a problem elsewhere within the SMTP server... I don't have Linux though. Is it something to do with the SMTP authorisation type? At the moment, this is set to 'LOGIN.'


Thanks for your help so far.


Danielle

 
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