Jonathan,

> We've just released v5.2.3, so you should be ready to go!

Thank you so much!

I have version 5.2.1 and Moodle 3.11. To my surprise, students now need to enter a passcode to access a live lecture on zoom. It was not like this last semester when I was using Moodle 3.9. It appears that the "Participants who enter the meeting from the Moodle acivity do not need to input this passcode" is no longer valid. Is that the case for everyone else?

I updated to 5.2.3 but I still have the same behavior, i.e., students need to enter a passcode.

Hi Diane Villemure,

Zoom itself often requires a passcode. Participants in Moodle do not need to input the passcode *if* the passcode is embedded in the the invitation link.

Please go to your personal Settings -> Meeting: https://zoom.us/profile/setting?tab=meeting and then, in the Security subsection, make sure that "Embed passcode in invite link for one-click join" is active/"on".

Hi Galit Ako,

No, you must create a new meeting for security reasons.

Hi Hassan Ali,

Please make sure that the plugin has been configured to use the matching account information. By default, the email address of the Zoom account must exactly match the email address in Moodle. And the individual person's Zoom account must be part of the overall Zoom account that is associated with the Marketplace app.

I update my moodle and now i have this problem , Estatus de conexión: Conexión falló:Failed to connect to zoom.us port 443: Connection timed out anybody can help me!!!

The resource does not exists
Iget this message when add zoom activity

Hi IEC DIGITAL,

Try running`curl --verbose --head --silent "https://zoom.us/" --output /dev/null` directly on the Moodle server. It should provide helpful information about which the IP addresses that you are receiving for zoom.us. It should also let you know which IP addresses it is trying to use to connect. At this moment, the official IP addresses for zoom.us are 2407:30c0:182::aa72:3402 and 170.114.52.2. If your DNS resolvers arenot giving you those values, then there is a problem. It's also possible that there is a firewall in place that is preventing you from connecting.

Hi Ahmad M Alwa - أحمد محمد علوة,

Thank you for opening this issue on our GItHub page. We will plan to improve the error messages so that it is more helpful. By default, your Moodle account's email address needs to match your Zoom account's email address for the connection to work correctly. Also, your individual Zoom account needs to exist within the larger Zoom account that has the Server-to-Server OAuth app.

Hi
Which Zoom account is necesary to use Moodle Zoom plug-in?
Thanks

Hi Fabrizio Rossiello,

The Moodle Zoom plug-in relies on creating a Zoom app (specifically, a Server-to-Server OAuth app) within your Zoom account. API access is required. This often means a Business, Enterprise or Education Zoom account, as these typically provide the necessary administrative controls. Some users have reported success using a Pro account, but some of the feature are not available on Pro accounts because the API access is limited.

I'm getting this error on Moodle 4.5.2:
Scheduled task failed: Update tracking field settings from Zoom (mod_zoom\task\update_tracking_fields),Call to a member function check_scopes() on null
Backtrace:
* line 410 of /lib/classes/cron.php: call to mod_zoom\task\update_tracking_fields->execute()
* line 208 of /lib/classes/cron.php: call to core\cron::run_inner_scheduled_task()
* line 125 of /lib/classes/cron.php: call to core\cron::run_scheduled_tasks()
* line 186 of /admin/cli/cron.php: call to core\cron::run_main_process()

I fixed the error by downloading the latest Zoom instead of hitting the "Install now" on Moodle.org. The "Install now" caused the error.

Hi Dr. Nellie Deutsch,

Thank you for letting us know that you were experiencing an issue. The previous update (v5.3.0) accidentally broke the update_tracking_fields task, but the latest version (v5.3.1) was quickly released to resolve the issue.

On my 4.5 dev site, I'm trying out the newly installed Zoom plug-in, however, I'm getting the following error message. I am logged in to my Zoom account with the same email as my moodle site. Any insight on this? Thanks in advance. - Tara


ERROR: Unable to find your account on Zoom. If you are using Zoom for the first time, you must activate your Zoom account by logging into . Once you've activated your Zoom account, reload this page and continue setting up your meeting. Else make sure your email on Zoom matches your email on this system.

Hi - I am having trouble with notifications relating to this plug in - specifically, the language is confusing about the reminder that goes out and there is a broken image. Does anyone know how to turn off or edit the reminder that seems to automatically go out when you set up the zoom plugin?