Approval issue created: CONTRIB-6998

Hi Charles,
There should be download count

Moodle 3.2, all courses result in "There are no files to download", any thoughts/suggestions?

The most likely reason is that all the files in the course were uploaded by someone without a teacher role in the course, such as a manager. That's by design.

Edit, this is working now, literally selected all roles in the plugin configuration ;)

Hello Charles, we have just installed the plugin on our site. Today, a professor contacted us saying that they go the empty file message. They were the owners of the course and were the ones to add the course files. They are old courses, likely upgraded from our moodle 1.9 installation. Any suggestions? SQL query from helper.php returns empty.

When we tried enabling all roles we got back assignments but still not instructor files.


Based on what we saw above, we tried enabling all roles except student. Still no results. Than we added student role and a large number of files were downloaded - Student submissions! No instructor documents were in the zip

Any help would be appreciated

Eric

Hi Eric,

Two questions:

* Do the instructors have a teacher role in the course itself?
* For a file that should have been downloaded, what does its entry look like in the mdl_files table?

Please feel free to message me directly.

Best,

Charles

I too am having problems with this plugin returning "no files", even when all roles other than "student" are selected in the site settings. I'm using Moodle 3.4. The plugin worked fine when I first installed it, which may have been when Moodle 3.3 was installed.

Conversely, the similar "Course files" plugin works fine for the same courses.

Hi... I've been testing this plugin on Moodle 3.7, and it looks very nice. I have one question -- I'll use an example. If a user with the teacher role is enrolled in a course, and the plugin is set to download files for that role, the files uploaded by that user should be included in the download set. But what happens if the user is unenrolled from the course? In my testing, it appears that those files are no longer included in the download set when another user downloads files. In other word, for the files to be included in the download, the user who uploaded them needs to be enrolled in the course. Once unenrolled, those files are no longer included in the download. Is this correct?

Thanks much... Brian

Hi Brian,

Yes, that's correct. If the teacher is no longer enrolled in the course then any files they uploaded will not be identified as "instructor" files.

Charles