Kopere Helpdesk

Overview

This plugin provides a ticketing system for managing support requests. It allows users to create and track tickets while enabling administrators and support teams to manage and respond efficiently.

Features

• Creation and management of support tickets by users.
• Categorization of tickets for better organization.
• Assignment of users to specific categories to respond to tickets.
• Email notifications for new tickets and responses.
• Automated responses with the assistance of artificial intelligence.

Requirements

This plugin requires the Kopere BI plugin to manage the 12 reports of the helpdesk system.

Optionally, it also requires the GeniAI plugin. If GeniAI is enabled, it will support automatic response creation using artificial intelligence.

Contribution

Contributions are welcome!

Feel free to open issues or pull requests with ideas.

If you encounter any bugs or have suggestions for improvement, don’t hesitate to let us know.

License

This plugin is licensed under the GNU GPL v3.

Contact

For more information, contact Eduardo Kraus via Contact.