Approval issue created: CONTRIB-6686

I have updated the plugin and the identity provider on my account to make sure it uses the new version of the plugin. However, the users doesnt sync with my panopto any more.
When i click the provisioning link i get this:

Course Name
pan1: pan1

No Users synced with folder yet
With new API all users enrolled in this course will be synced with Panopto when they login to Moodle.

Result
Successfully provisioned course {825d9e94-3719-49b8-b031-8f851695a1be}

- But when i login with a students credentials nothing happens - it makes an error getting information from panopto server(https://www.screencast.com/t/kN9CuWef), and embedde video is not available.
Any ideas to whats wrong.

The moodle is 3.2.3+
The Panopto Block is version 2017061400
the Panopto server is version 5.4.0.36423

It worked before the update.

Hi,

Could you please post this as a support ticket on Panopto?

Thanks,
Joe

Hi,

Attempting to install a new instance of moodle 3.2 with this plugin included causes a fatal error as version.php is calling set_config() whilst the table 'config_plugins' does not yet exist.

Regards,
Callum

Hi,

Thanks for the information, I will look into this. If you need any further assistance after this issue please make a support ticket with Panopto and our support team will be happy to assist.

Thanks,
Joe

When updating Moodle from 3.1.3 til 3.2.3+ we get these errors:

Panopto ClientData(old) to Public API(new) Upgrade Error - Not valid user
UPGRADE BLOCKED: The user does not have access to a provisioned Panopto course folder. Upgrading user must have at least viewer access to all Panopto course folders. It is highly reccommended that the upgrading user is an Administrator on Panopto.

The upgrade is run in browser?
We have tried from Cli and it stops at the same spot.

The problem is if we change the user we change the owner of the files on the server, and then we will get even more permission errors.

Hi Henrik,

Could you please open a support ticket with Panopto Support whenever you encounter an issue with the block, Panopto can not provide assistance in the plugin comment thread.

Please move this from the Plugin comment thread to a official support ticket with Panopto and our support team would be happy to assist you.

Thanks,
Joe

Hello Joe, is there an estimated date for the official release of the 3.4-compatible version? I see that it's targeted for sometime this June?

Hi Sarah,

I do believe the latest beta version of the block does support Moodle 3.4.

If you are looking for more information on our upcoming stable release I would ask you to open a ticket to Panopto support for more information as they will have the most up to date knowledge.

Thanks,
Joe