Help Desk

Blocks ::: block_helpdesk
Maintained by Jonathan Doane, Matt Oquist, David Zaharee, Jérôme Mouneyrac
Moodle help desk block to facilitate technical support within Moodle.

Help Desk 2014042802

Moodle 2.2, 2.3, 2.4
Released: Saturday, May 31, 2014, 1:39 AM

If you run a help center and need a ticket tracking system, and especially
if you use Moodle smile, this block might help you out. It's a simple way for
users to ask questions that get tracked until your help desk staff can
answer them fully.

Sponsored/maintained by
Virtual Learning Academy Charter School (

Anthony Borrow
Matt Oquist
Jon Doane
David Zaharee
Jerome Mouneyrac
[List of Contributors](

Supported Moodle versions of the plugin branch

* 1.9+

* 2.2+
* 2.3+
* 2.4+

* 2.5+

* 2.6+
* 2.7+
* master

Version information

Version build number
Stable version
MD5 Sum
Supported software
Moodle 2.2, Moodle 2.3, Moodle 2.4
  • Latest release for Moodle 2.2
  • Latest release for Moodle 2.3
  • Latest release for Moodle 2.4

Version control information

Version control system (VCS)
VCS repository URL
VCS branch

Default installation instructions for plugins of the type Blocks

  1. Make sure you have all the required versions.
  2. Download and unpack the block folder.
  3. Place the folder (eg "myblock") in the "blocks" subdirectory.
  4. Visit to complete the installation
  5. Turn editing on in any home or course page.
  6. Add the block to the page
  7. Visit the config link in the block for more options.