Mary Cooch

After you get that error, does Moodle at least try to restore the backup file into Moodle 3.11? I'm under the impression you can do this, even though you get that message - it should be without users though.

(I'll move your post to the General Help forum by the way. You don't need to do anything)

Hello Jane. Easier than what exactly? Does your site have global search enabled? (Docs link: Global search )

You can award site badges based on your chosen set of courses being completed (with or without the course completion badge being awarded) Does this help?

Thanks very much for this Al. It will be my weekend Moodling

When you say you need him to be logged into MoodleCloud, you mean you need him to be logged into your website, which happens to be hosted by MoodleCloud yes? So have you actually seen him go to your website and click the log in page and type in lbrewster plus whatever password you gave him, as in the screenshot of my MoodleCloud site?