I charge my usual hourly consulting rates for personal support done that way.
If something is
really urgent or fiddly that is always an
option so keep it in mind. Some of my
Moodle Partners also offer similar support.
Regrettably, I don't have time to
personally help everybody for free like I used to. I don't even have time to accept all the paid support people ask me for.

I'm sure all of you would prefer me to focus on leading Moodle development instead, and I'm currently very busy trying to get a cash flow happening that will allow me to do this more and more.
Thankfully the community has stepped up to the support challenge rather well - thanks to everyone who helps around here, especially
these people!

Special thanks to PJ for fixing this bug!