Are you using IIS or Apache? Try stopping the service to see if that helps. In IIS you can just stop the Moodle site if there are other sites running.
Or maybe there's a command prompt window open that's in the folder you're trying to rename.
Have you seen the warning about not upgrading to Moodle 3.10.2 or 3.9.5?
Hi Leon , thanks for coming back to me , according to read.txt stop moodle will stop apache and mysql , I have done this but still cannot move files
using this link as a guide How to Upgrade Moodle - Tech Fry
Thanks Elaine
Can you share a screenshot of the server desktop with the error message? It might help us figure out the issue. Hide or remove any information in the screenshot that you don't want to share on the Internet.
The message you've reported almost certainly is because a program is running which has a file or folder open within the items you're trying to move.
Depending on whether anything else is running on the server then restarting the server may close whatever is causing this message.Were you the original installer?
Are you using one of the 'complete packages'?
https://docs.moodle.org/310/en/Complete_install_packages_for_Windows
Please note first paragraph and what it says:
"The complete install package can be used on a server, but it is not recommended that it be used as a production site."
'SoS', Ken
Hi Folks,
Thanks for you help I am still having some problems and this a pre production site so I am going to run a clean install again.
I am going to try a complete install package to see if it help identify where I went wrong , i suspect issue with Apache install
Regards
Elaine
