See we continue to 'hijack' the 'ops' posting and this 'side discussion' still not split to a thread of it's own ... sooo ..
You should begin your own thread with topic/subject for 'name of product'?
Have you searched all forums for 'Softac'? Should hit some.
As far as Tracker ... yeah, that's how it works ... do you disagree?
Entry in Tracker ... might be best in 'Suggested New Features' ... dunno myself ... am not a programmer.
Also ... since your software is installed with multiple vendors offerings, get a popular vendor to grant you a site (shared/VPS or whatever) with no moodle installed .... use your own tool to install let's say a 3.5.highest to see if it installs ok. Then your own tool again to upgrade it to 3.9.highest or a 3.10.highest.
To make your test site more realistic, install some 'popular' plugins ... themes are plugins ... so multiiple themes .... that might be eaiest when it comes to plugins.
Doing above you'd have some info for Tracker, wouldn't you?
To be sure, if provider offered options to operating systems customers could choose, one of each of those ... Ubuntu, Debian, CentOS ... etc.
Also, since not every provider has/offers cPanel, might also ask other vendors that use other panels ... like Plesk ... the same 'favor'.
When I see a new thread concerning, I'll ask a question there .. and might continue to respond. Until then, am done contributing to this hijacked thread.