Installing and upgrading help

Broken media files with upgrade.

 
Picture of Timothy Byers
Broken media files with upgrade.
 

I just upgraded from Moodle 3.1 to 3.3 and .mp4 files that worked on Internet Explorer and Chrome display an unsupported media type. These same files work with Firefox. flv files work fine. 

Any suggestions would be greatly appreciated.

 
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Picture of Emma Richardson
Re: Broken media files with upgrade.
Documentation writersParticularly helpful Moodlers

Take a look at your media filters - that is probably where the problem is.

 
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Picture of Timothy Byers
Re: Broken media files with upgrade.
 

I have the media filter set to HTML5 video as it was prior to upgrade. The thing that puzzles me is that the .mp4 files display fine in both Firefox and Edge but fail to display in Chrome and IE as they did previously.

 
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Picture of Emma Richardson
Re: Broken media files with upgrade.
Documentation writersParticularly helpful Moodlers

It seems like I had to switch at some point.  I have the VideoJS player at the top of the list - you might try that.

 
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