Error trying checking available updates

Re: Error trying checking available updates

Dinis Medeiros tomonidan -
Number of replies: 2
Plugin developers rasmi

After contacting the technical support of my moodle site (11 days waiting) the answer was:
The ip address 185.2.4.59 of Cpanel (my internet hosting) is blocked in the Moodle entity updates machine.
You are requested to communicate the situation to the Moodle entity in an attempt to remove the block from that particular ip.
Is this possible? How contact the Moodle entity updates machine?

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In reply to Dinis Medeiros

Re: Error trying checking available updates

Joaquin Fiestas tomonidan -
Hi, I have the same problem, and the response from my server is to refer me to your forum message. Did you get it fixed? How did you get in touch with moodle?
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In reply to Joaquin Fiestas

Re: Error trying checking available updates

Howard Miller tomonidan -
Core developers rasmi Documentation writers rasmi Particularly helpful Moodlers rasmi Peer reviewers rasmi Plugin developers rasmi

The most likely reason is that your Moodle site cannot contact the moodle upgrade service because of some firewall configuration.

This depends on how your site is installed or hosted. I'm going to guess you are using a host and should probably contact their technical support people. 

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