I'm trying to figure out an inconsistency in the completion status of a user's certificate. When I pull up the user's activity report on the admin side, it says that the certificate has not been issued yet:
I'm just trying to figure out what caused these two to be different, because as far as I was aware they should always show the same thing. Is there something that a user might do that could cause this, or was it a one-time fluke, or what?
The site is running Moodle 3.2.2+ (Build: 20170418). Posted in General because it appears to be an activity completion issue, not an issue with the certificate itself.