Manage Authentication Blank Page

Manage Authentication Blank Page

by Tarek Raslan -
Number of replies: 6

Dear All,


I am really having a problem that i did not find any solution for which i hope you can help me with.

The manage authentication tab when clicking on it its giving me the blank screen in the picture while all other tabs are working properly so can any please help me solving this issues and thanks in advance.

Attachment Blank.png
Average of ratings: -
In reply to Tarek Raslan

Re: Manage Authentication Blank Page

by Jamie Kramer -

Hi Tarek. Can you tell us your Moodle version?

I am betting that if you enable debugging on the site that when you load this page you might get a bunch of error messages. https://docs.moodle.org/30/en/Debugging#Debugging_settings

You might just want to enable debugging long enough to visit the authentication plugins settings page, copy errors or grab screenshots, and then disable debugging.

Maybe if there is some debug output we can get further on this issue. I am wondering if one of your authentication plugins is "broken" in some way causing this page not to load. Have you recently added/upgraded any authentication plugins?


Jamie

In reply to Jamie Kramer

Re: Manage Authentication Blank Page

by Tarek Raslan -

HI Jamie, 


Thank you so much for your prompt response and please find below the debugg error i got after enabling it.

Fatal error: Class 'auth_plugin_manual' not found in /var/www/html/moodle/auth/mcae/auth.php on line 31


Thanks again for your response

In reply to Tarek Raslan

Re: Manage Authentication Blank Page

by Emma Richardson -
Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Plugin developers

So you have added the Auto Enrol plugin and it looks like there is a problem with it.  Try uninstalling it and see if you get back to the page.  Once the page is back, you might try reinstalling and making sure that you have a compatible version for your moodle site.

Average of ratings: Useful (1)
In reply to Emma Richardson

Re: Manage Authentication Blank Page

by Jamie Kramer -

This is the plugin that seems to be causing the error: https://moodle.org/plugins/auth_mcae called "Autoenrol cohort"

As Emma said you might have an incompatible version of this plugin for your Moodle version. Inside of auth/mcae/version.php check out the plugin version, and compare that to the correct version to run for your Moodle version. You can check compatible versions on the plugin's versions page: https://moodle.org/plugins/pluginversions.php?plugin=auth_mcae



In reply to Jamie Kramer

Re: Manage Authentication Blank Page

by Tarek Raslan -

Jamie and Emma am really thankful for your help and it worked now, Sorry for the late reply but i was at a vacation smile


Thanks again so much.

In reply to Tarek Raslan

Re: Manage Authentication Blank Page

by Jamie Kramer -

Thank you for the reply Tarek. It is always nice to hear that a problem has been solved smile