Amazing how that works, no? (-:
It also happens the longer you stay on hold with a tech support. You end up answering it on your own. Sometimes I believe that they deliberately leave you on hold so they don't have to do any work...
I tell my students to send me e-mail message if they have a problem with a programming project and that they should be explicit with their question. Oft times, I get a note telling me that they figured it out just by developing the question....