Participants in chat not visible on the right window

Participants in chat not visible on the right window

by Roxana Bassi -
Number of replies: 0

Hello

we are using Moodle 2.2.1 (Build: 20120109)  and ajax chat. We host chat sessions of 20/25 people. Sometimes during chats a few of the participants (mostly tutors) do not appear with their photo/beep/write information on the right window pane. However, you can see what they write in the left window, and so you know they are present!. I have not been able to identify the cause, and I have not found anyone reporting a similar issue.

any insights?

Thanks a lot

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