At cpcc, in responses to consistent inconsistencies with BB, they tasked the CIO with coming up with alternatives. So now we've got Moodle as an official supported alternative (including batch enrolls and some management tools). So far every teacher who'se run a semester's class in moodle has switched over the next semester, and many who didn't want to mess with BB b/c of the bad press it was getting internally are willing to look at an alternative to start out with.
I wish BB (and webCT) well... but then I wish microsoft well- but love moodle and find the number of clicks to be substantially less than bb to do anything. I would like to see a little less scrolling (tightening up of some of the screens) though i admit that could probably be dealt with in styles...
d.i.