Blocks: Formilla Live Chat

block_formillalivechat
Maintained by Picture of Zaia GilyanaZaia Gilyana
Live chat software with real-time visitor monitoring for your Moodle site. Answer questions and support your users with live chat!
70 sites
46 downloads
18 fans
Moodle 2.0, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 2.8

Formilla.com Live Chat Software with real-time visitor monitoring for your Moodle site.  Allow your visitors to chat with you live if they have any questions or need support. 

Installs Instantly:   Use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately.  The live chat button will appear on your Moodle site upon installation & activation of this plugin.  Learn how to start a chat instantly with our



Real-time Visitor Monitoring:  Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.  View each visitor page URL, country, referring site, new user vs. returning, browser, operating system, and more.  Formilla Live Chat visitor monitoring comes with any of our Premium account packages.

Mobile Chat via iPhone/iPad and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! This feature is available with any Premium package.

Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms.  Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!

Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.

User/Agent is Typing a Message...:  Now you do not need to wonder if the person you are chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.

Desktop Notifications:  Make sure you do not miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat.  This feature currently works with Chrome, Firefox, and Safari.  

Custom Banners, Colors, and Themes:  Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!

Attention Grabbers:  Formilla.com Live Chat offers the Use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you would like to communicate. Get creative and use it for marketing promotions too! 

Advanced Customization:  Formilla.com Live Chat software gives you the ability to stretch the width and height of the live chat button, add an image such as your logo, and control the location down to the pixel! You get access to the CSS for the live chat button and attention grabber to make it look perfect!

Help Desk:  The Customer Inbox help desk allows you to search your live chat history or offline emails by customer email, priority, status (new, read, pending, complete), flagged vs. unflagged, and assign an item to another user of your Formilla Live Chat account.   

Multiple Chat Agents, Offline Email Form, and more!

Screenshots

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Contributors

Picture of Zaia Gilyana
Zaia Gilyana (Lead maintainer)
Please login to view contributors details and/or to contact them

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Show comments
  • Picture of Luke Carrier
    Sun, Nov 30, 2014, 8:13 PM
    Hi Zaia,

    Thank you for taking the time to contribute this plugin to Moodle!

    I was very impressed by how simple you have made the process for setting up the live chat block within each course -- very nicely done.

    There are a couple of issues I have identified with the plugin in its current state which prevent us from approving it:

    * There are pieces of text which belong in language strings used in edit_form.php. Because of this, Moodle translators will not be able to provide translations for your plugin.

    * Upon installation and adding an instance of the block to a page, the following error will be emitted:
    "The block formillalivechat does not define the standard capability block/formillalivechat:addinstance"
    To resolve this, please create the file "db/access.php" within your plugin as per https://docs.moodle.org/dev/Blocks#db.2Faccess.php.

    When testing your plugin in the future, we would recommend that you have enabled debugging (see https://docs.moodle.org/23/en/Debugging#In_config.php) to assist you during the development process.

    In addition, some minor code style issues were identified by some of our automated tools:

    * The Code-checker plugin (https://moodle.org/plugins/pluginversions.php?plugin=local_codechecker) identified a few issues, including the presence of PHP closing tags.
    * The PHPdoc checker (https://moodle.org/plugins/pluginversions.php?plugin=local_moodlecheck) identified some missing documentation and a couple of invalid @package declarations.

    For now, I am going to mark this plugin as needing more work until we get these issues resolved. Thank you for your patience with the review and approval process.

    Regards,
    Luke.
  • Picture of Zaia Gilyana
    Mon, Dec 1, 2014, 7:38 AM
    Hi Luke,

    Amazing turnaround on the review! I appreciate it. Thank you for the kind words as well.

    The latest uploaded version should take care of the issues you found. I've also cleared all the findings reported by the automated code/php checkers, and thanks for the tip on debug mode -- that helped!

    Please let me know if there is anything more you need during your review. Happy Sunday!

    Regards,
    Zaia
  • Picture of David Mudrák
    Thu, Dec 4, 2014, 7:58 PM
    Hi Zaia, and thanks for sharing this block with the Moodle community. Also thanks to Luke, our Plugin guardians team member, for providing the peer-review. I can only second what Luke said - choosing the block type was very wise as it allows simple way to control where your chat widget appears.

    After looking at the code, I am happy to go and approve this plugin now. There is one thing I would recommend to change ASAP yet. Based on my experience, it's better not to put URLs into language strings - such as in your
    $string['formillasignuphtml']. And try to minimise the HTML used in the strings. Not only translators can make mistakes there. But also, you may eventually want to improve things in the future, change the HTML, or extend the URL. Once these things are provided by language packs, you loose control of them. It would be better to have the string defined like

    $string['formillasignuphtml'] = 'Don\'t have a Formilla Live Chat account? Sign-up now to receive your Chat ID!';

    and pass the actual value for the $a placeholder as the third parameter of the `get_string()`:

    get_string('formillasignuphtml', 'block_formillalivechat', array('url' => 'https://www.formilla.com/sign-up.aspx?u=mo'));

    Wish you luck with your project. You are cleared to land now, welcome to the Plugins directory!
  • Picture of Eduardo Barrueto
    Wed, Mar 28, 2018, 9:45 PM
    Hola! quisiera saber como instalar este plugins en mi plataforma moodle.
    alguien me puede ayuda?
  • Picture of Zaia Gilyana
    Thu, Mar 29, 2018, 12:34 AM
    Google translate:

    Hola Eduardo, gracias por comunicarte. Aquí hay un enlace a nuestra guía de instalación de Moodle: https://www.formilla.com/blog/moodle-live-chat-plugin-installation/

    Admitimos Moodle v2.x. No dude en ponerse en contacto con nosotros en support [@] formilla.com por correo electrónico. Espero que eso te ayude a avanzar!
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