Zendesk support dashboard

Blocks ::: block_zendesk_dashboard

Maintained by

David Ta

The Zendesk support dashboard is a Moodle block that provides a centralized, card-based interface for users to track and manage their active and historical support tickets. It streamlines the support workflow by integrating real-time ticket statuses and counts directly into Moodle.

Latest release: 3 months

2 sites

88 downloads

Current versions available: 1

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The Zendesk support dashboard is a companion block for the Zendesk Support Integration local plugin. It provides a centralized, card-based interface that allows users to monitor their support activity at a glance.

Key Features

Visual Oversight: A clean dashboard showing active and historical tickets directly on the Moodle interface.
Status Badges: Real-time ticket counts for "Active" and "History" tabs to help users prioritize their inquiries.
Integrated Workflow: Quick access to view public help desk replies and track ticket progress without navigating away from the LMS.
Moodle 4.5 Optimized: Fully compatible with the latest Moodle UI standards, including responsive design and Privacy API support.