Help Desk

Blocks ::: block_helpdesk
Maintained by Jonathan Doane, Matt Oquist, David Zaharee, Jérôme Mouneyrac
Moodle help desk block to facilitate technical support within Moodle.
Latest release:
214 sites
22 downloads
20 fans
Current versions available: 4

Screenshots

Screenshot #0

Contributors

Jonathan Doane (Lead maintainer)
Matt Oquist: Developer
Jérôme Mouneyrac
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Şərhləri göstər
  • Franky Just
    Tue, 2 Feb 2016, 9:56 PM
    Hello, I've tested this but ran in same issues as above. Users don't see the block, the rights are set to allow everything, but nothing helps. And there seems a lack of documentation. I think the block could be very useful, when it would be working...
  • Daniel Neis Araujo
    Wed, 24 Feb 2016, 6:27 AM
    Hello,

    I am using the last version from git and it works on 2.9 although guests are not able to create tickets.

    Also, I would like to translate it to brazilian portuguese, but it is not available on AMOS for any Moodle version or language.

    Kind regards,
    Daniel
  • Ricardo Caiado
    Fri, 17 Jun 2016, 8:11 PM
    Is this plugin still being supported?
  • Ricardo Caiado
    Wed, 7 Dec 2016, 8:27 PM
    Any upgrade to Moodle 3.2?
  • Kees Koopman
    Sat, 24 Dec 2016, 2:41 AM
    I use Helpdesk with Moodle version 3.1.3 without problems. I hope this plugin gets an update to Moodle 3.2.
  • Ian Williams
    Fri, 24 Mar 2017, 6:37 PM
    I attempted to install moodle version 3.1.1. Although the report was that the installation was succesful, further access to the site administration pages continuously timed out. As a result I was forced to un-install Helpdesk. Are there any plans to update the code to support versions of Moodle?
  • suhaida m.sood
    Wed, 30 Aug 2017, 1:25 PM
    Hi everyone,
    I want to use cloze questions for my quiz. however the q does not have space for the students to fill in their answers. nothing wrong inthe setup of the questions.

    what the students see is this:
    You are considering two investment options. In option A, you have to invest RM5,000 now and RM500 three years from now. In option B, you have to invest RM3,500 now, RM1,500 a year from now, and RM1,000 three years from now. In both options, you will receive four annual payments of RM2,000 each. (You will get first payment a year from now.) Which of these options would you choose based on
    (a) the conventional payback criterion, and
    (b) the present worth criterion, assuming 10% interest?
    Please round up to 0 decimal point.

    Answers:
    (a) Based on payback period: Option qtypemultianswer1marker with qtypemultianswer2marker years.
    (b) Based on PW analysis at 10%: Option qtypemultianswer3marker, with PW of RM Answer
  • Mack Soneh
    Thu, 20 Jun 2019, 6:29 AM
    Hi Everyone!
    I want to install the latest version off GIT, like Daniel did. Is there a procedure available to download a release package from GIT and install on Moodle?
    Thanks,
    Mack
  • Gary Newport
    Fri, 8 Nov 2019, 7:49 PM
    Is this still a live plugin?
  • Louise Fullard
    Thu, 23 Jan 2020, 4:17 PM
    please help me. I tried download plugin yesterday - it asked to fix errors - after that i cannot work on my moodle site. it is stuck. shows errors and when i go down to bottom - registry configuration summary - it takes me back to my site - but i cannot do anything further. it goes back to the error as soon as i click on any bars ons left side (site admin, etc).
    please, i am stuck and cannot get anyone to help in this regards.
    louise
  • Leonardo Freitas da Silva Pereira
    Thu, 30 Jan 2020, 11:36 PM
    Hi devs,
    The language package for this plugin is not available at lang.moodle.org
  • Juliana Araujo Messias
    Sat, 27 Jun 2020, 12:00 AM
    Hey devs,

    I want the translation of this plugin to use it on my platform. How can I do that? Are there any translations to the plugin or ways to do it? SOS
  • Rashi Goyal
    Thu, 15 Oct 2020, 1:28 PM
    Hi All,
    I am using Moodle version 2.8 and I want to add functionality that instead of triggering purge all cache button manually, it must be triggered programmatically. Anyone having idea for the same? please suggest
  • SelfOnlineStudy Ganguly
    Tue, 12 Jul 2022, 12:51 AM
    Hello everybody, I am new Moodle user and using version 4. Interested to use Help Desk so downloaded the plugin which was available for Moodle 2.7. I tried to setup on site and as admin can post and see the posting but users like Student, Parent and Teacher can't see any posting neither can able to post but Block added in Dashboard. Can anyone post, how to setup? because no documents are available.
  • Alex Orlov
    Fri, 1 Mar 2024, 2:21 PM
    Not work in 4.3
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