This problem is being discussed in two threaths of this forum.
I'm having the same problem to log in.
I find it strange that it only affects the Moodle installation and not a PostNuke, a Nuke, a Xoops, a Drupal installation a made on the very same Netmondo server.
Moodle is the only installation I made myself and until today it worked flawlessly.
I used Fantastico for the other programs.
The problem that everyone was experiencing was not due to Moodle or its installation. It seems that during an update the night before the PHP did not recompile 100% which left a few settings corrupt. This problem has been resolved and no one should be experiencing any further problems. This affected everyone on server36, and did not pin-point itself to moodle. We apologize for any trouble you experienced and would like to assure you that this problem will be checked more thoroughly next time reported.
Want to know why?
SSsst! Don't tell anybody but the problem isn't solved yet!
I keep login innnnnnnnn...
I contacted you and asked for a link to your installation. This has been tested many times and you seem to be the only one at the present time. I could be wrong, but we have no other reports.
You contacted me by mail:
"Try this again and see if it continues. I made sure php undates are off and rolled back the config. Also, if this does occur again, please give me a link to your moodle."
So I tried and I tried and...yes...it seems to work now!
At the moment I wrote my reply though, the problems were not solved at all!
Thanks for solving it!
As the first to have brought this to Netmondo's attention, I want to thank you for so quickly jumping on this and figuring out the source of the problem.
We Moodlers have been looking for a hoster who would understand our needs; moodle.com offers superb hosting, but for those of us with smaller sites and lower budgets we have been looking for a host that can handle us.
I hope that you have taken the time to become familiar with Moodle and understand the CPU needs that come up from time to time. We have heard stories on this forum of users getting thrown off their hosters NOT for exceeding bandwidth, but because of CPU issues once the number of students or data base users becomes higher then test mode.
It is my sincere hope that you are prepared to work with Moodle users to make a home for us. I can assure you that if you are, you will have a loyal and responsible customer base.
Thanks for your kind words. I wanted to take a little time and reply before I get off for the day.
I can't speak for NetMondo 100%, but as an employee I feel I can make the following statements. Our management allows us (Support) to freely make decisions based on the requirements of a server for certain apps due to us knowing first hand from you (the customer) what is wrong. So in order for us to request things, you must let us know how your app is performing. We try to keep up to date with most apps as they are released, but we do fall behind in our knowledge sometimes due to new versions.
We monitor the servers 24 hours a day, and usually know the minute a problem arrises. The problem that occured last night is something that can not be know until reported. So all I ask for myself and my fellow co-workers is that you report it when you first see it. Don't get mad at us, as our job is to FIX it as quick as we can. If the customer works with us, we can get it corrected in a matter of minutes. The only reason this problem was fixed is because it was reported. There may still be minor issues, so let us know. We don't think you are bothering us, we actually enjoy some conversation sometimes.
So in closing, please contact us before you start making negative comments. It doesn't honestly affect me directly, but makes me feel like I didn't do my job 100%. I have worked for a few hosting companies, and I can tell you that the owner of this company truly wants the customers to be happy. And for the prices and the type of support, I think we should all work together to keep it going.
Sorry about writing a novel.....
I wanted to make one last comment and let you guys know that there is now a direct link to live support in the cPanel incase you need help.
Ok, bye for real.
BTW, I hope you don't feel I posted negative comments about Netmondo on Moodle; I was trying to see if other Moodlers were having similar problems in order to trouble shoot the issue from my end (i.e., was it ME or was it you or was it Moodle
As I once wrote to your support department, I don't need a month of free service or free domain name when you make a mistake, all I need is communication. We all make mistakes, and if i know that everyone is working hard to correct them, I can stand just about anything.
Well,this is now dangerously getting off topic, but let me close this conversation by thanking you for your very very good communication!