How can I effectively implement an FAQ section within Moodle to provide quick access to commonly asked questions and answers for users? Teaching staffs only
Any suggestions?
Thanks in advance for any suggestions
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Visvanath Ratnaweera -
How about an example? Show us an example of an effective FAQ you are aiming at.
In reply to Visvanath Ratnaweera
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Eric Eric -
I am looking to create an FAQ structure that combines the simplicity of a wiki format with the ability for users to input any keyword and receive relevant FAQ results, similar to Google's search functionality.
Any suggestions?
Thank you for any suggestions
Any suggestions?
Thank you for any suggestions
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by John Provasnik -
My suggestion is the Database activity using the "Proposal" Preset -- it creates a toggle-able list that seems ideal for FAQ. Database activities have their own search feature as well so users can search within it. You'd want to remove or repurpose some field most likely, but the basics are right there ready to go.
In reply to John Provasnik
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Eric Eric -
Based on above video, I get no idea on how to relate for FAQ, is there better video to show on how it works?
I prefer look like somewhat traditional FAQ, but which is indexed, so any user can search by keywords as well.
Any suggestions?
Thanks
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by John Provasnik -
At 3:30 in the video where "Use a Preset" is clicked, you would choose the Proposals preset. You then start building a list of questions (which appear as toggles, which is common to many FAQs anymore), and the answers appear when toggled open. As with many thing in Moodle, you need to play around with it to get the best information to answer you questions.
The Moodle demo is is a place you can jump in and quick add a Database activity to test it out and see how it could meet your needs.
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Howard Miller -
I thought that FAQs had been widely discredited.
https://alistapart.com/article/no-more-faqs-create-purposeful-information-for-a-more-effective-user-experi/
https://alistapart.com/article/no-more-faqs-create-purposeful-information-for-a-more-effective-user-experi/
In reply to Howard Miller
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Eric Eric -
Is there a tool that enables users to input keywords and retrieve relevant FAQ results in a structured FAQ format, akin to searching for past questions based on keywords, similar to this website, but in FAQ form？
Any suggestions?
Thank you for any suggestions
Any suggestions?
Thank you for any suggestions
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Howard Miller -
In the nicest way... do I detect a consultant of some sort with a list of specific requirements to fill?
In reply to Howard Miller
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Eric Eric -
I'm looking for a tool that allows users to input keywords and retrieve relevant results in a structured FAQ format. Such as the website with searching past related questions features, but search within defined FAQ instead. Do you know of any tools or platforms like that?
Thanks
Thanks
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Bob Gilmore -
Personally, for the use case of creating a FAQ, I'd probably default to a Wiki or Database activity. Wiki is probably easier to set up; you just create links to the questions you plan to add in the format of [ [FAQ Page Title] ] and then edit the page. It has the built in search feature too. https://docs.moodle.org/403/en/Wiki_activity
Johns answer of a database activity would work too, although I feel like its more work to recreate what the wiki already does. I'm sure there are other solutions too.
Johns answer of a database activity would work too, although I feel like its more work to recreate what the wiki already does. I'm sure there are other solutions too.
In reply to Bob Gilmore
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Eric Eric -
Search feature seems not work well with FAQ, usually, FAQ like below example
Q: What is a course?
A: A course is ......
User is less likely search for "What is a course", they simply input keyword, such as "course", so wiki's search feature does not work this way.
Thanks
Q: What is a course?
A: A course is ......
User is less likely search for "What is a course", they simply input keyword, such as "course", so wiki's search feature does not work this way.
Thanks
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Bob Gilmore -
Not sure where you got the information that it doesnt do keyword searches, but it certainly works that way for us. Even fragments are searchd for. Just threw together a quick demo to double check.
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Visvanath Ratnaweera -
You've demonstrated the answer to your question: Move all those questions you've asked in various forums in to one, then you and the Web have an encyclopaedic compilation of "How to Moodle".
BTW, is the other discussion Possible to manage FAQ in Questions Bank? a continuation of this discussion?
In reply to Visvanath Ratnaweera
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience
by Eric Eric -
I find that glossary is suitable for my case, this issue is solved.
Thanks everyone for suggestions
Thanks everyone for suggestions
In reply to Eric Eric
Re: Best Practices for Implementing an FAQ Section in Moodle to Enhance User Experience [RESOLVED]
by Visvanath Ratnaweera -
RESOLVED. Glossary is the solution.
That is a relief. Fifty odd open discussions are beyond what an average brain can carry.
P.S. This what the form Code of conduct says:
Provide feedback for others
- Rate forum posts as useful to help others that may encounter the same problem and also encourage posters of helpful replies
- Once your problem is solved, reply to the thread, adding [Solved] to the subject line of your post and providing links to the documentation, discussion or tracker issue that helped you.