Error Message

Error Message

by James Selsor -
Number of replies: 1
Receiving the following error message:

Error

Unable to obtain lock for session id hio221jk4m within 2 mins.

It is likely that another page ([pid 307555] ip-10-80-20-42:/pluginfile.php/773/mod_url/intro/image.png) is still running in another browser tab, or it did not release the lock due to an error.

You can wait until the session lock timeout (5 mins) or you can restart your browser session. If this error persists, please notify the server administrator.


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In reply to James Selsor

Re: Error Message

by Frances Le Page -
Picture of Moodle HQ Picture of MoodleCloud team
Hi James,

MoodleCloud is currently having some server issues that have affected the performance in the United States regions. These issues have led to slower site responses and may have disrupted your MoodleCloud sites. We sincerely apologise for any disruption this may have caused and want to assure you that our team is actively working to identify and resolve the underlying problem.

We will be updating all customers in the region affected via email and keeping our Status page updated.

We understand the frustration such disruptions can bring and again apologise for any inconvenience you may be facing in managing and delivering your online learning.

Regards,
Frances
The MoodleCloud Team
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