Hi, this is the message I get when I visit my site today.
Does anyone have any ideas what to do here?
Thank you.
What changed between it working and it not working? Something did.
Switch on Debugging via your config.php file. This should produce a full trace of the error which will help us.
Switch on Debugging via your config.php file. This should produce a full trace of the error which will help us.
I would turn it on if I could access anything.
It's a small site that we don't use often - just when training clients, but I was going to add a course for clients today and this is the message I get.
I can't login to my admin panel.
It's a small site that we don't use often - just when training clients, but I was going to add a course for clients today and this is the message I get.
I can't login to my admin panel.
When you say admin panel, do you mean your webhost cpanel - at some point, you will have to get that login working...your webhost should be able to help you.
If you mean you can't log into your moodle site, try going to yoursite.com/login/index.php if you are just trying to log into your site and see if you can log in there...
If this doesn't work, then you need to google how to turn on debugging in your config file. Once you have a better message, come back here and also tell us what version of moodle and where it is hosted.
You could also try deleting the cache and local cache folders in your moodleDATA folder (NOT THE moodle code folder).
If you mean you can't log into your moodle site, try going to yoursite.com/login/index.php if you are just trying to log into your site and see if you can log in there...
If this doesn't work, then you need to google how to turn on debugging in your config file. Once you have a better message, come back here and also tell us what version of moodle and where it is hosted.
You could also try deleting the cache and local cache folders in your moodleDATA folder (NOT THE moodle code folder).
Managed to turn on debugging via config file.
Debug info:
Error code: generalexceptionmessage
Stack trace:
line 36 of /lib/classes/session/file.php: Error thrown
line 136 of /lib/classes/component.php: call to include_once()
line ? of unknownfile: call to core_component::classloader()
line 268 of /lib/classes/session/manager.php: call to spl_autoload_call()
line 113 of /lib/classes/session/manager.php: call to core\session\manager::load_handler()
line 829 of /lib/setup.php: call to core\session\manager::start()
line 1117 of /config.php: call to require_once()
line 94 of /admin/index.php: call to require()
Looking at lib/classes/session folder, the handler.php file has an error with an orange warning sign and its not able to open
Debug info:
Error code: generalexceptionmessage
Stack trace:
line 36 of /lib/classes/session/file.php: Error thrown
line 136 of /lib/classes/component.php: call to include_once()
line ? of unknownfile: call to core_component::classloader()
line 268 of /lib/classes/session/manager.php: call to spl_autoload_call()
line 113 of /lib/classes/session/manager.php: call to core\session\manager::load_handler()
line 829 of /lib/setup.php: call to core\session\manager::start()
line 1117 of /config.php: call to require_once()
line 94 of /admin/index.php: call to require()
Looking at lib/classes/session folder, the handler.php file has an error with an orange warning sign and its not able to open
I think the last bit is probably the problem. Sounds like a corrupted file of some description - although I obviously know nothing about your hosting arrangements. Does your hosting company have a support contact who you can ask why that file is given problems?
It sounds like that file might be corrupt. Try replacing it by:
- Renaming the existing
handler.phpfile in thelib/classes/sessionfolder, for example tohandler.php.old. - Save this file as
handler.php. - Upload it to the
lib/classes/sessionfolder on your host.
If that doesn't work can you share a screenshot of the files in your
lib/classes/session folder?The handler file will not let me rename, move or replace it via ftp
Unable to rename "handler.php".
"handler.php" is locked and can not be renamed, moved or removed.
Unable to rename "handler.php".
"handler.php" is locked and can not be renamed, moved or removed.
I've contacted my hosting company to look at the file with a view to replacing it. Thank you
$version = 2022041901.02;