Hi, I have placed 3 discussion topics today (in what I believed to be the right forums) where I am stuck after reading the FAQs and I have had no response. Where do I go to next to seek help if I cannot get it via the community? I have currently have a cloud-site I've paid for but can't use. Thanks so much.
Hi Bron,
Please link us to the discussions in order to be of assistance, it might just have been missed, there are many discussions on this forum.
Please link us to the discussions in order to be of assistance, it might just have been missed, there are many discussions on this forum.
Hi Giovanni, thank you. I was worried I was doing it wrong as I noticed all other discussions had at least one response in each of the forums - I posted 6 hours ago.
Here 's the post.
I have also tried to contact the cloud support team via the portal over the last few days to no avail.
no problem at all, replies do take long here as it is public forums and people do reply when they have some time available. I did provide additional information on your post. I hope it helps.
In addition to what Giovanni says, realize that many folks are in different time zones, so it is not odd for your post to not have a response within six hours. Some folks are still sleeping.
I was not sure if you have a "MoodleCloud" installation or a Moodle installation on some other hosted system. In your post, I do see that you mention MoodleCloud. Yet, I am not aware of any "cloud support team." If you would like, you might want to clarify this whenever you post. You can't assume that everyone is reading every post.
I was not sure if you have a "MoodleCloud" installation or a Moodle installation on some other hosted system. In your post, I do see that you mention MoodleCloud. Yet, I am not aware of any "cloud support team." If you would like, you might want to clarify this whenever you post. You can't assume that everyone is reading every post.