When sending a test email I keep getting this message: Your site couldn't communicate with your mail server. Please check your outgoing mail configuration.
Everything appears to be configured correctly. I even sent my Moodle site URL, email username and password and moodle credentials to the hosting company and they had a play around and this is how NTC configured the outgoing email. (pls see attachments) Using these settings they were able to send the test email. Originally I had the SMTP Auth Type set to LOGIN, this was changed to PLAIN by the server host tech guy.
Now I'm logged back in as administrator - the test email wont send even with the same settings that NTC input. Any idea what's wrong?
Here's the reply I got from the hosting provider tech team:
There is something else affecting connections in your website which we can not detect or debug. Settings are updated with the correct information and still the connection from your application can not be processed.
Test script although indicates no troubles:
and you can check test message sent to your address: (blanked out for privacy)
You should revise if some plugins are installed to the website that may affect that or check Moodle for some debugging options to check more details of actual trouble in processing connection from the Moodle script.
Any idea if and what plugin could be affecting this or anything else that is stopping the configuration of my outgoing emails?
Thanks in advance!