Cannot get into Site Admin area after installing plugin

Cannot get into Site Admin area after installing plugin

by May Chang -
Number of replies: 1

I recently set up a Moodle (3.10.2) and all was going well. However, I'm now getting a spinning wheel when clicking on Site Administration in my Moodle. This occurred after I installed a couple of plugins (Quickmail and Reengagement plugins--specifically noticed it after installing Reengagement). Any assistance you can provide will be appreciated. 

 


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In reply to May Chang

Re: Cannot get into Site Admin area after installing plugin

by Matt T -
Where did you download the reengagement plugin from? The version on the Moodle plugins directory is not listed as being compatible with Moodle 3.10. If you installed it from the Moodle plugin directory, you should uninstall the plugin. Are you able to access this page directly? 

https://<site>/admin/plugins.php

If you're able to access it, attempt to uninstall the plugin. Once uninstalled, make sure the plugin files are deleted from the server.

A newer version of the plugin seems to be available from Catalyst IT on Github:
https://github.com/catalyst/moodle-mod_reengagement

It says that the 'main' branch is compatible with Moodle 3.9 and higher. This is the default branch that displays on the Github website. If you click 'Code' -> 'Download ZIP' you can download this version.
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