Unable to grade Assignment with error message "Undefined"

Unable to grade Assignment with error message "Undefined"

Nosūtīja Dave Weninger
Atbilžu skaits: 2

When the teacher visited Moodle at home and tried to grade the assignment of students, it prompts a blank page with an error message "Undefined" at the center (as image shown). She cannot assign any grade at all. 

However, if she connected her office PC by using remote desktop, she can normally grade the assignment with her office PC inside campus. It seems that it only works normally inside intranet but not inside internet.

What is the cause of the problem? Please advise how to resolve this problem. Thank you very much.


Pielikums Undefined.jpg
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Atbildot uz Dave Weninger

Re: Unable to grade Assignment with error message "Undefined"

Nosūtīja Ravi Murugesan
Particularly helpful Moodlers attēls Testers attēls
Hi Kelvin - I think you'll need to get more information on which browser the teacher is using at home. When the teacher uses remote desktop, does she open up a browser from her office desktop and use Moodle from there?
Atbildot uz Ravi Murugesan

Re: Unable to grade Assignment with error message "Undefined"

Nosūtīja Dave Weninger
Hi Ravi, the teacher used Chrome both at home and from her office PC. Anyway, the error message "Undefined" is gone and it works well again for unknown reason.