Unable to grade Assignment with error message "Undefined"

Unable to grade Assignment with error message "Undefined"

by Dave Weninger -
Number of replies: 2

When the teacher visited Moodle at home and tried to grade the assignment of students, it prompts a blank page with an error message "Undefined" at the center (as image shown). She cannot assign any grade at all. 

However, if she connected her office PC by using remote desktop, she can normally grade the assignment with her office PC inside campus. It seems that it only works normally inside intranet but not inside internet.

What is the cause of the problem? Please advise how to resolve this problem. Thank you very much.


Attachment Undefined.jpg
Average of ratings: -
In reply to Dave Weninger

Re: Unable to grade Assignment with error message "Undefined"

by Ravi Murugesan -
Picture of Particularly helpful Moodlers Picture of Testers
Hi Kelvin - I think you'll need to get more information on which browser the teacher is using at home. When the teacher uses remote desktop, does she open up a browser from her office desktop and use Moodle from there?
In reply to Ravi Murugesan

Re: Unable to grade Assignment with error message "Undefined"

by Dave Weninger -
Hi Ravi, the teacher used Chrome both at home and from her office PC. Anyway, the error message "Undefined" is gone and it works well again for unknown reason.