moodle 3.10 installation problem

moodle 3.10 installation problem

deur Panupong Prueksa -
Getal antwoorde: 32

Dear everyone i'm first timer here

I used to installing older moodle with nginx (maybe version 3.6 or something)

today i need to install new moodle 3.10 instance with nginx and i get error 404 with something likes

"http://ipaddress/admin/<a></a>" in address bar

First part of installation was fine with php extension check up all green, upgrading plugin all succeed until 404 jumping at me.


What did i done wrong or something bugging out? 

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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
If you guys want some environment specification here it is
OS: Ubuntu 20.04 LTS
Web server: NGINX 1.18
PHP: PHP-FPM 7.4
Database: MariaDB 10.5.8
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Re: moodle 3.10 installation problem

deur Matt T -
Did you configure nginx as specified in the link below?

https://docs.moodle.org/310/en/Nginx
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
I copied location config from their just change cgi pass to my php sock and changing root folder path
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Re: moodle 3.10 installation problem

deur Emma Richardson -
Prentjie van Documentation writers Prentjie van Particularly helpful Moodlers Prentjie van Plugin developers
How exactly did you install? Have you checked folder permissions on the new code? Deleted cache and localcache folders from your moodleDATA folder (NOT the code folder).?
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
1. This is new installation without old code base.
2. I might try looking at code folder permission. What's correct permission for code folder?
3. i already cleared cache from data folder.
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Re: moodle 3.10 installation problem

deur Emma Richardson -
Prentjie van Documentation writers Prentjie van Particularly helpful Moodlers Prentjie van Plugin developers
I normally set mine at 755 but you also need to make sure www-data or apache is the owner...depending on your os
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
i using NGINX so i will try chmod 755 and try set owner on that directory
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
I must say it still not working hartseer after doing chmod, chown.
I just wonder how can "<a></a>"  get in url redirect likes "http://ip/admin/<a></a>"?
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Re: moodle 3.10 installation problem

deur Matt T -
What is $CFG->wwwroot set to in config.php?
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
for $CFG->wwwroot = http://x.x.x.x
for NGINX root => /var/www/moodle/
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Re: moodle 3.10 installation problem

deur Matt T -
Can you load the site with developer tools open (Chrome or Firefox, F12), and screenshot the network tab when you load the site.

Further, immediately after you encounter the issue, take a look at the nginx error logs using the below commands and copy/paste anything that looks unusual here.

sudo tail /var/log/nginx/error.log
sudo tail /var/log/nginx/access.log
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
This is error log from nginx
(Does this mean it can't entering admin directory?)

2021/01/29 01:23:54 [error] 34346#34346: *853 directory index of "/var/www/moodle/" is forbidden, client: 172.19.0.36, server: , request: "GET / HTTP/1.1", host: "172.19.0.39"
2021/01/29 01:23:55 [error] 34346#34346: *853 open() "/var/www/moodle/favicon.ico" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /favicon.ico HTTP/1.1", host: "172.19.0.39", referrer: "http://172.19.0.39/"
2021/01/29 01:24:01 [error] 34346#34346: *853 open() "/var/www/moodle/admin/" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 01:25:22 [error] 34346#34346: *858 open() "/var/www/moodle/admin/" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 01:26:15 [error] 34346#34346: *858 open() "/var/www/moodle/admin/" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 01:26:26 [error] 34346#34346: *858 open() "/var/www/moodle/admin/" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 01:27:00 [error] 34346#34346: *858 open() "/var/www/moodle/admin/" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 01:29:23 [error] 737#737: *1 open() "/var/www/moodle/admin/" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 08:50:40 [error] 737#737: *6 open() "/var/www/moodle/admin/" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 08:50:48 [error] 737#737: *6 open() "/var/www/moodle/admin/" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"

This is access log from nginx

172.19.0.36 - - [29/Jan/2021:01:27:00 +0000] "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1" 404 197 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:01:29:22 +0000] "GET /install.php HTTP/1.1" 302 5 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:01:29:23 +0000] "GET /admin/index.php?lang=en HTTP/1.1" 303 1483 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:01:29:23 +0000] "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1" 404 197 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:01:29:23 +0000] "GET /admin/index.php?lang=en HTTP/1.1" 303 1483 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:08:50:39 +0000] "GET /install.php HTTP/1.1" 302 5 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:08:50:40 +0000] "GET /admin/index.php?lang=en HTTP/1.1" 303 1483 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:08:50:40 +0000] "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1" 404 197 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:08:50:40 +0000] "GET /admin/index.php?lang=en HTTP/1.1" 303 1483 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"
172.19.0.36 - - [29/Jan/2021:08:50:48 +0000] "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1" 404 197 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.96 Safari/537.36 Edg/88.0.705.53"


This is console result

Moodle console result

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In antwoord op Panupong Prueksa

Re: moodle 3.10 installation problem

deur Matt T -
Ensure you have index.php listed within the 'index' directive in your nginx configuration, reload nginx (sudo service nginx reload), and then issue sudo chmod -R 755 /var/www/moodle
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Re: moodle 3.10 installation problem

deur Emma Richardson -
Prentjie van Documentation writers Prentjie van Particularly helpful Moodlers Prentjie van Plugin developers
I was also wondering if maybe permissions and ownership were not applied recursively (-R).
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
2021/01/29 15:49:14 [error] 24820#24820: *1 open() "/var/www/moodle/admin/<a></a>" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 15:49:15 [error] 24820#24820: *1 open() "/var/www/moodle/admin/<a></a>" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 15:49:16 [error] 24820#24820: *1 open() "/var/www/moodle/favicon.ico" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /favicon.ico HTTP/1.1", host: "172.19.0.39", referrer: "http://172.19.0.39/admin/%3Ca%3E%3C/a%3E"
2021/01/29 15:49:56 [error] 24820#24820: *1 open() "/var/www/moodle/admin/<a></a>" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"
2021/01/29 15:50:49 [error] 24820#24820: *1 open() "/var/www/moodle/admin/<a></a>" failed (2: No such file or directory), client: 172.19.0.36, server: , request: "GET /admin/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39"

still got same error i even reinstall from scratch. Stuck at the same process after upgraded plugin.
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Re: moodle 3.10 installation problem

deur Matt T -
Are you trying to install Moodle alongside other non-core plugins at the same time? I am a bit confused as to why you need to upgrade plugins.

Download the latest release (Moodle 3.10.1+) and do not add any other plugins. There should be no need to install other plugins when you first install Moodle - you can add them later - ideally individually. The best way to accomplish this is through git.

sudo apt install git
sudo chown -R $USER:$USER /var/www
sudo chmod -R 755 /var/www
cd /var/www
git clone git://git.moodle.org/moodle.git
cd moodle
git branch --track MOODLE_310_STABLE origin/MOODLE_310_STABLE
git checkout MOODLE_310_STABLE

Alternatively, get from here: https://download.moodle.org/releases/latest/

You can also run the installer on the command line. I must confess I am a bit unfamiliar with the web installer because I don't use it. 

sudo chown -R $USER:$USER /var/www
sudo chmod -R 755 /var/www
sudo mkdir -p /var/moodledata
sudo chown -R $USER:$USER /var/moodledata
sudo chmod -R 777 /var/moodledata
rm -rf /var/moodledata/*
php /var/www/moodle/admin/cli/install.php
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Re: moodle 3.10 installation problem

deur Matt T -
If you do elect to use the web installer again, you will instead want:

sudo chown -R www-data:www-data /var/www
sudo chmod -R 755 /var/www
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
I tried cmd installation i can access first page of moodle now but after i try to login i found 404 error again

Error log from nginx

 2021/02/01 03:48:47 [error] 38167#38167: *2 open() "/var/www/moodle/login/" failed (2: No such file or directory), client: 192.168.220.32, server: , request: "GET /login/%3Ca%3E%3C/a%3E HTTP/1.1", host: "172.19.0.39", referrer: "http://172.19.0.39/login/index.php"
2021/02/01 03:48:47 [error] 38167#38167: *2 open() "/var/www/moodle/favicon.ico" failed (2: No such file or directory), client: 192.168.220.32, server: , request: "GET /favicon.ico HTTP/1.1", host: "172.19.0.39", referrer: "http://172.19.0.39/login/%3Ca%3E%3C/a%3E"

URL Pattern: "http://172.19.0.39/login/<a></a>;"

i found index.php file in login directory of moodle. 
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Re: moodle 3.10 installation problem

deur Matt T -
I must say I am quite confused.

Can you please try clearing your browser cache and visiting admin/index.php directly. Also try incognito mode with no browser extensions. Disable any antivirus web filtering too.
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
Thanks for helping me Matt.
Incognito mode is also not working i will try asking nginx guy about this url redirection problem because every time there're error they will end up in that strange url with "<a></a>" .
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
Are PHP version happening to be the problem? i using PHP-FPM7.4
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Re: moodle 3.10 installation problem

deur Matt T -
That PHP version is fine.

By nginx guy - do you mean to say someone else manages nginx for you? Or are you paying nginx for support?

There's a chance other nginx configuration is interfering with Moodle.

I'm at a dead end diagnosing this. The only thing I can offer you is that you can zip your full nginx configuration and code directory (including config.php) and send it to me using the email address on my profile here. I will try installing it on a fresh Ubuntu 20.04 VM.

Do not include any confidential information if you do this.
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
Thanks, i can send zip file to you because its not in production environment yet.

I means i will ask on NGINX forum if anyone of them ever try moodle and got some working configuration for me.
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Re: moodle 3.10 installation problem

deur Matt T -

I have received your nginx configuration and wwwroot by email.

I'm still looking at it, but one obvious issue that jumps out at me is that you haven't defined an index page in your nginx server block. Add a line as follows and reload nginx.


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Re: moodle 3.10 installation problem

deur Matt T -
I installed Moodle with your nginx configuration, and wwwdata, following your configuration almost exactly.

I noticed that you did add an index directive within the http block in nginx.conf, so that is not the issue. The install ran fine. I did not encounter is a redirect to <a></a>. I have absolutely no idea what is causing that.

I suggest using a different PC to install Moodle and starting with a fresh Ubuntu 20.04 server install.
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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
I didn't installing any plugin its like installing script upgrading something likes Database or core plugin after it checking if all php extension is there.
And i using git to get fresh 3.10 moodle from respository

I might try your suggestion with cmd installation.
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Re: moodle 3.10 installation problem

deur Hallan Franco -

Hello ภาณุพงศ์ ปรึกษา


How are you? you get the solution?

 i'm getting the same problem. i installed moodle on linux AMI server on AWS Server, using  MariaDB but after the instalation the redirect of admin page go to 

https://mydomain.com/admin/<a></a>;

I was trying to edit the .htaccess to check, a got some progress, but still isn't working

Aanhangsel url.png
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Re: moodle 3.10 installation problem

deur Ken Task -
Prentjie van Particularly helpful Moodlers

This thread appears to be mostly about config of nginx.   If you do a curl -I https://yoursite/ the response shows you are running:

Server: Apache/2.4.46 () OpenSSL/1.0.2k-fips
X-Powered-By: PHP/7.4.15

OpenSSL/1.0.2k-fips usually indicates a RedHat Family OS ... CentOS?

The last step in install is to set up admin user.   Did you get that far?

Also ... .htaccess???!!!  what for?   trying a redirect to get to the admin user setup?

'SoS', Ken

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Re: moodle 3.10 installation problem

deur Panupong Prueksa -
I install later version of moodle instead of 3.10 without any problem. I installed version 3.7.9 with PHP 7.2
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Re: moodle 3.10 installation problem

deur Matt T -
This issue can be caused by an invalid character being present in the site URL. Can you check your site URL in config.php and make sure it is properly encoded, and does not contain, for example, a space or an invisible character.

Try deleting the entire $CFG->wwwroot line in config.php, and add a new line, and type it into the text editor rather than copying and pasting it.
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