Let me guess ... provider recommended you come to these forums to resolve the issue ... that was created by software (one clickers) that provider provides customers to install/upgrade a moodle.
Those one clickers to not do an environment check that Moodle has internally.
Criminal in my book ... those one clickers are commercial ... no one here in these forums works for the company that make them. So your provider, that you pay for hosting, doesn't support modules they supply in your cPanel ... which is also commercial.
The only thing I can suggest is to demand they restore what you had prior to your attempt to upgrade ... that much they should be able to do. And once your site is back up and running, do the Server Admin Environment check.
'SoS', Ken
Those one clickers to not do an environment check that Moodle has internally.
Criminal in my book ... those one clickers are commercial ... no one here in these forums works for the company that make them. So your provider, that you pay for hosting, doesn't support modules they supply in your cPanel ... which is also commercial.
The only thing I can suggest is to demand they restore what you had prior to your attempt to upgrade ... that much they should be able to do. And once your site is back up and running, do the Server Admin Environment check.
'SoS', Ken