Moodle Cloud Site stuck on Maintenance mode

Moodle Cloud Site stuck on Maintenance mode

par Sudhakar Gollapalli,
Nombre de réponses : 10

Hi,

We have 5 moodle cloud instances for which I have done export of site (mysql) I received email that export is successful and I was able to download the dumps for all instances. 2 out of 5 are stuck on Maintenance mode even after i downloaded the export files. Appreciate any help or tips to get the site out of maintenance mode. 

These sites are down for more than 24hrs now I raised zendesk tickets via support section no response so far. 2 sites are

https://simplyenergy1.moodle.school/ 

https://simplyenergy2.moodle.school/

Regards

Sudhakar

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En réponse à Sudhakar Gollapalli

Re: Moodle Cloud Site stuck on Maintenance mode

par Igor Neumann,

WE are having the same problem since today at https://reggioemilia.moodle.school/

We opened some support tickets but no idea on how to solve this.

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En réponse à Igor Neumann

Re: Moodle Cloud Site stuck on Maintenance mode

par Mathieu Petit-Clair,
Avatar Core developers Avatar Moodle HQ Avatar MoodleCloud team Avatar Plugin developers Avatar Testers
Hi Igor,

Sorry - Your site was stuck in maintenance following a issue that occured during the upgrade. That was resolved yesterday.

Mathieu
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En réponse à Mathieu Petit-Clair

Re: Moodle Cloud Site stuck on Maintenance mode

par Jack Liu,

Hey Mathieu, our site is also currently stuck on intermittent maintenance mode as well. abcmath.moodle.school is there anything you can do to help? 

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En réponse à Jack Liu

Re: Moodle Cloud Site stuck on Maintenance mode

par Mathieu Petit-Clair,
Avatar Core developers Avatar Moodle HQ Avatar MoodleCloud team Avatar Plugin developers Avatar Testers
Hi Jack, I've replied in the conversion specific to your site.
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En réponse à Mathieu Petit-Clair

Re: Moodle Cloud Site stuck on Maintenance mode

par Business trainer,
Hi Mathieu,

I am the admin of kingstonacademy.moodle.school, I received a number of complaints from the students that the Moodle become very stuck in the afternoon (after 1 pm Melbourne Local Time). Students cannot attend online classes. Can you please help me out? Is it caused by the Moodle Cloud Update or Maintenance? BTW, everything looks normal in the morning classes.

Looking forward to your reply.

Thank you so much for your kind help in advance.

Cheers,
Owen
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En réponse à Business trainer

Re: Moodle Cloud Site stuck on Maintenance mode

par Mathieu Petit-Clair,
Avatar Core developers Avatar Moodle HQ Avatar MoodleCloud team Avatar Plugin developers Avatar Testers
Hi Owen,
There was a significant and unusual usage spike over the last few hours. This is back to normal now.
Sorry about the interruption,

Mat
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En réponse à Mathieu Petit-Clair

Re: Moodle Cloud Site stuck on Maintenance mode

par Business trainer,
Hi Mat, Thank you so much for your prompt reply. It could be the reason, and back to normal now. Cheers, Owen
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En réponse à Sudhakar Gollapalli

Re: Moodle Cloud Site stuck on Maintenance mode

par Paul VanGundy,
Hi Sudhakar,

While I don't have a resolution to the issue, I'm having the exact same issue. Problem is my site has been going in and out of maintenance mode since last week and it now has been in maintenance mode for 5 hours. I have no idea what's causing it and MoodleCloud support has been 100% unresponsive. I have a ticket I opened last Wednesday about this issue and not a single response. I am definitely getting off of this platform when I'm able to get our exported data.

/paul
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En réponse à Sudhakar Gollapalli

Re: Moodle Cloud Site stuck on Maintenance mode

par Mathieu Petit-Clair,
Avatar Core developers Avatar Moodle HQ Avatar MoodleCloud team Avatar Plugin developers Avatar Testers

Hi Sudhakar,

I'm very sorry for this issue - this happened because of the upgrade to Moodle 3.8.2. We're investigating the exact cause to prevent this from happening again.

I made sure all 5 sites are now out of maintenance mode.

Mathieu

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