Lately i have been receiving complaints that our users are not able to login to Moodle at first attempt even when their passwords have been saved on their web browsers. They are able to login after several attempts. I am not sure how to address or fix the issue so i thought to post it here. Your suggestions would be of great help to me.
All our staffs in my institution use the Google Chrome web browser as this is the web browser configured on the PCs. I wonder if it is a browser issue and if it is, how do i address this?
Secondly i noticed that when a user is trying to login with their login details, it takes long for the page to load and this delay adds to the frustration of the user, especially when it then displays the error message "invalid username and/or password".
Any suggestions please?