On our site, a few analytics models have been enabled for a couple of weeks now. Since then, we have had some complaints about the emails that we are sending to our users, particularly from teachers. They are worried that it may be either spam or even a phishing attempt. Here's a screenshot of what they look like (from an email that has been forwarded to us, asking for clarification):
Note that the complaint is not about the sender - that has been covered in MDL-65085 - but about the structure and format of the email. It consists solely of links that are not really self-explanatory if you don't know what the email is about. There is no text and, apart from the sender, no hint what site this is referring to. Apart from the report in https://moodle.org/mod/forum/discuss.php?d=365850#p1547041, has anyone else experienced discussions with users about these emails?
How can we improve this? I suppose that there is no administrator setting (or at least I haven't found one). So we would probably need to change the email text in core. What additional information should the email contain to make it more "believable"?
I'd suggest adding
- the name of the site
- a short explanation as to why a user is getting this email
- short descriptions that explain what the buttons are.
Anything else? Comments?
