I don't have a perfect solution, but I can recommend some capabilities to look at. You could either start with a Manager archetype and strip away capabilities, or build a new Role from scratch. While you're preparing this role, you might want to browse through the links on the Managing accounts page.
You'll probably want most of these:
- moodle/user:create
- moodle/user:delete
- moodle/user:update
- moodle/user:editprofile
- moodle/user:viewdetails
And maybe these:
- moodle/user:uploadusers
- moodle/site:configview
I hesitate to recommend a particular combination, since I am sure your organization has specific needs, and it is best for you to understand exactly what privileges that you are giving to your technicians. Most of these capabilities have basic descriptions in the Moodle Docs.
- https://docs.moodle.org/37/en/Category:Capabilities
- for example: https://docs.moodle.org/37/en/Capabilities/moodle/user:editprofile
You'll probably want most of these:
- moodle/user:create
- moodle/user:delete
- moodle/user:update
- moodle/user:editprofile
- moodle/user:viewdetails
And maybe these:
- moodle/user:uploadusers
- moodle/site:configview
I hesitate to recommend a particular combination, since I am sure your organization has specific needs, and it is best for you to understand exactly what privileges that you are giving to your technicians. Most of these capabilities have basic descriptions in the Moodle Docs.
- https://docs.moodle.org/37/en/Category:Capabilities
- for example: https://docs.moodle.org/37/en/Capabilities/moodle/user:editprofile
