Help: language problem when uploading users

Help: language problem when uploading users

by Zhipeng Zhang -
Number of replies: 1

Dear all,

I have been having a problem with user uploading. 

I am using moodle in Chinese, and if upload users in Chinese interface, I got the following error:


The following is its English translation by google chrome:


However, if I upload the users with the same file in English interface, the uploading will succeed. 

What might be the problem? 

And by the way, if i upload into a course a file with Chinese characters in its file name, the file cannot be downloaded, although it can be uploaded successfully.

My moodle is running on windows 2008 servers r2, IIS7.5, php7.1, moodle 3.6/3.7. Have I set something in the wrong way?

Thank you for your kind help.

Zhang

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In reply to Zhipeng Zhang

Re: Help: language problem when uploading users

by Adam Jenkins -
Picture of Plugin developers
Check "server environment" to make sure you have no problems with text encoding or the MySQL encoding.

Next, make sure the CSV format encoding is utf8 (or specify the alternate encoding during upload) and that when opened in a spreadsheet, the number of columns containing data is consistent.

After saving the file search it for double commas ",," or commas at the end of the line. Either of these could indicate a problem with the CSV file.

Good luck!
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