Moodle in English: Transfer to subdomain

I run Moodle 2.6.5 at pediatrichospitalist.org via a hosting commercial host, Site5. Because I transferred the site from another host, the current site was not created with their web app system, which has led to difficulties upgrading to newer Moodle versions.

I am trying to move the current site to a subdomain so as not to lose our work. Under the direction of their tech support, I created "old.pediatrichospitalist.org" and moved the site files in public_html into the subdomain folder.

As a result, the site would not load at the subdomain ("incorrect access" error). Tech support told me I needed to "update links from the backend" myself because they are "not familiar with your website requirements and scripts."

I would greatly appreciate any recommendations on how to move forward. Basically, I want to build a new site from scratch with a recent version of Moodle, and back up the old site somewhere where it can still be accessed.

Thanks!

Grant

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Re: Transfer to subdomain

by Visvanath Ratnaweera - Thursday, 31 January 2019, 3:39 PM

Hi

You must understand that the vast majority of Moodle administrators here work on the Unix/Linux shell. We don't have an idea of your providers "app" system. Since their support team is involved, they can refer to our documentation do the equivalent in their system.

What you have is a https://docs.moodle.org/26/en/Moodle_migration, or rather a special case. Ask the IT people to compare this with what they have been doing. My guess is that they've overlooked "Change your URL" part in the config.php.

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Re: Transfer to subdomain

by Grant Christman - Tuesday, 5 February 2019, 2:27 AM

Thanks for your reply and advice about the settings. A lot of non-programmers use Moodle (I am a pediatrician) and without institutional support, that often involves web apps for setup (I think in this case, it's Softaculous).

I can see why it would be hard for you or others on this forum to give direct advice in that case. I went back to the hosting company and they are trying to help, so hopefully it will work out.

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Re: Transfer to subdomain

by Visvanath Ratnaweera - Tuesday, 5 February 2019, 4:41 PM

To reiterate, what you want to do is to change the URL of a running system as http://example.com to http://sub.example.com, without moving any data (the two directories and the database)? Routine thing: basically editing the config.php file and running the replace tool https://docs.moodle.org/en/Moodle_migration#Update_links_containing_wwwroot_in_the_database. Pl. read the warnings in that tool, just in case.

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