Forum notification emails

Forum notification emails

by Bryce Holland -
Number of replies: 2

Currently, forum notification emails are being sent using the no-reply address. This has caused signification confusion for the students and frustration for the instructors. Students are replying to the emails thinking that they are contacting their instructors, which is of course not happening.

In Plugins --> Enrollments --> Self Enrollment there is an option to send the welcome email "From the course contact", which would be the Teacher. Why can that not be an option for the forum emails? That makes much more sense from an education standpoint.

Are there any plans to adjust these settings? Are there any options to append the subject line of these emails to make it clear to NOT reply? This may seem trivial, but it has escalated now to the point that instructors are either not using Moodle, and for the administration to consider an alternative option.

Thank you for your time. We are currently using Moodle version 3.4.

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In reply to Bryce Holland

Re: Forum notification emails - from address

by Helen Foster -
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Hi Bryce,

Please see the section 'Outgoing mail configuration' in the documentation Mail configuration for details of how to set up forum post notification emails with the user's email as the from address.

The documentation also mentions the setting 'Email via information' which you may find helpful.

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