Hi Emma,
Thank you for your prompt response.
Are you ldap settings so that the password is updated both ways?
Bind settings |
| Don't cache passwords | Yes | Select yes to prevent passwords from being stored in Moodle's DB. |
Force change password |
| Force change password | No | Force users to change password on their first login to Moodle. |
| Use standard page for changing password | Yes | If the external authentication system allows password changes through Moodle, switch this to Yes. This setting overrides 'Change Password URL'. NOTE: It is recommended that you use LDAP over an SSL encrypted tunnel (ldaps://) if the LDAP server is remote. |
| Password format | Plain text | Specify the format of new or changed passwords in LDAP server. |
| Password-change URL | | URL of lost password recovery page, which will be sent to users in an email. Note that this setting will have no effect if a forgotten password URL is set in the authentication common settings. |
LDAP password expiration settings. |
| Expiration | no | Select No to disable expired password checking or LDAP to read passwordexpiration time directly from LDAP |
| Expiration warning | 10 | Number of days before password expiration warning is issued. |
| Expiration attribute | | Optional: Overrides the LDAP attribute that stores password expiration time. |
| Grace logins | No | Enable LDAP gracelogin support. After password has expired user can login until gracelogin count is 0. Enabling this setting displays grace login message if password is expired. |
| Grace login attribute | | Optional: Overrides gracelogin attribute |
From ldap to moodle and moodle to ldap?
--- There is no Sync Job is running on the Moodle platform.
| LDAP users sync job\auth_ldap\task\sync_task | LDAP server |  | Never | Task disabled | 0 | 0 | * | * | * | 0 | No |
|---|
have you tried resetting her password on the ldap server?
--Yes we did it from our Active Directory Server and ask the use to try it again. Still we are facing the same issue.
Does her password meet the minimum requirements on the ldap server?
-- New password is created based on the Password Policy
Could it have expired on the ldap server?
- The password is not Expired when we reset the user's password
Could it be that a required field is missing?
- All the mandatory fields are entered in the Active Directory.
- The Fields mapped on the Moodle also capture based on the Last Successful login
- the user last successful login was 4 Months before.
Thank You for your support.
