API product inactive message

API product inactive message

by Jamie Canterbury -
Number of replies: 1

we are using Moodle 3.4    When we go to upload a turn it in assignment this is the message we are getting.   


turnitintooltwo/Turnitin Class creation failed

Message: API product inactive or expired


Our account is current.


Average of ratings: -
In reply to Jamie Canterbury

Re: API product inactive message

by Carol Weaver -

Jamie--Did you ever find a resolution for this.  We have the same issue.


Thanks