Moodle 3.5.2+ (Build: 20181005)
Turnitin Assignment 2 (Version: 2018082801)
I am helping out a course coordinator with this plugin as they experienced some troubles a few weeks ago. Where all of the student submissions were stuck on queued for a week+. We ended up testing and setting up turnitin assessment links for that round of submission, but the coordinators prefer to use the Assignment plugin because of it's functionality, now they have asked me to investigate.
All assignments have since been processed and are no longer "Queued". I tested a submission and it was processed in 10 or so minutes so i know it is working now. the coordinator wants to know that it wont happen again, i know that nothing can be promised when it comes to this kind of stuff. So i was wondering if you could help me by guiding me as to how i can trouble shoot if this problem happened again. How would i check everything and in general fix/clear the problem? I know i probably havn't given enough information so if you need anything please tell me.